Fatem - Architecte BMC EVENT MANAGER

Solution Architect on Service Impact Management and Atrium CMDB with over 15 years I got a solid experience with global and international organisations, including European Commission (DIGIT), France Telecom Orange, Meditel (Moroco), Globe Telecom (Manilla), Generali (Italia) and more.

I am focussed, business-minded and committed to my customers by doing my best to be an efficient, reliable and hardworking professional.

During my last mission, I had to put in production the BPPM (ProactiveNet) solution at the European Commission which involved the following:
- Transparency and visibility both internally and externally end users by linking business & technical components (Atrium CMDB)
- Faster problem identification and solution
- Focus on end-users and business functions/processes
- Improve the communication between IT & Business
- Integrate real-time IT and service information with the helpdesk trough more than 1500 Business applications and 4000 servers
I have also a passion for the Business Process Management discipline.
I always believe this area could help any organizations get a good understanding about their business processes in order to reach the sufficient agility in order to adapt in real time the evolution of the world.

In other words, provide the decision makers the right information at the right time according to the BPM approach.

Trainings:

Training Name Organisation Duration
by days course end

BMC ProactiveNet Performance Management 9.5: Administering Part 1 BMC 5 2014
BMC ProactiveNet Performance Management 9.5: Administering Part 2 BMC 5 2014
BMC Atrium CMDB 8.x: Administering - Part 2 BMC 5 2014
BMC Impact Manager Administrator & Dev BMC 5 2004
Atrium CMDB BMC 5 2005
BMC Patrol Administrator & Dev BMC 5 2001
ITIL Foundation BMC 5 2006
ORACLE Database Administrator Sun Training 5 2004
Batch & Shell programming Sun Training 5 1998
Visual Time Operation Manager Absyss 5 1998

Others Details Work Experience

Project name: Back Office Architect
Employed by:
(Chain of contractual relations): Subcontractor of:
Dates : Start of assignment End of assignment : Duration (months)
November 2007 Present 90
Customer organisation European Institutions
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
CE - Architectures - Monitoring
Assignment - Project description:
ESEM framework contract, now GRINSIS
MORE ( Monitoring & Reporting) (CMDB in the context of SIM)
Employee’s Roles & Responsibilities in the assignment - project:

- Deploying the ProactiveNet solution in the DIGIT with the integration of the CMDB in the context of Service Impact management
- Rebuild all the monitoring infrastructure
- Point of contact for all questions related to monitoring environment (CMDB in the context of SIM)
- Investigates and resolves problems related to the BMC product suite installed at CE
- Define the Installation Kits for the different BMC products and documentation
- Helps the different teams to enrich the monitoring environment with the deployment of new functionalities
- Controls the upgrade process of BMC products

Technologies and methodologies used by the employee in the project:

BMC ProactiveNet 9.0 & 9.6 version (CMA, SIM, BEM, Patrol Agents & Integrations Nagios & SCOM)
BMC Patrol Agent & KMs
BMC Atrium CMDB in the context of SIM
xMatters (Notification solution)
BMC Reporting
BMC TMART (E2E)

Project name: Senior Consultant
Employed by:
(Chain of contractual relations): BMC Software
Dates : Start of assignment End of assignment : Duration (months)
mm/yyyy From January 2001 To October 2006 70
Customer organisation
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
BMC Senior Consultant
Assignment - Project description:
Pre-Sales & Professional consultant
Employee’s Roles & Responsibilities in the assignment - project:
• Senior consultant
• Support of the software components
• Installation of software
• Setup of operational procedures, automatic tasks and technical documentation
• Technical contact with the customer
• Accounts administration
• Qualification of the clients requirements
• Answer on tenders
• Proof of concept

Realisations: Equant, Structis, Generali (Italie), Globe Telecom (Manille), Meditel (Casablanca)
Technologies and methodologies used by the employee in the project:
• Product Specialist for BMC Event Manager
• Product Specialist for BMC Service Impact Manager
• Product Specialist for BMC Atrium CMDB
• Product Specialist for BMC Impact Integration for Remedy Help Desk & application
• Product Specialist for BMC Remedy SLM application
• Product Specialist for BMC Remedy Change Management application

Windows NT
Unix environments (Solaris, HP, AIX & Linux)
Mainframe (MVS syslog with BMC AutoOperator)

Project name: Consultant
Employed by:
(Chain of contractual relations): ABSYSS
Subcontractor of:
Subcontractor of:
Dates : Start of assignment End of assignment : Duration (months)
mm/yyyy 01/1998 12/2000
Customer organisation
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
Absyss Consultant
Assignment - Project description:
Pre-Sales & Professional consultant
Employee’s Roles & Responsibilities in the assignment - project:
• Training course for Bouygues Telecom IT persons (120 persons during 1 month and half)
• Installation and documenting Visual Time Operation Manager.
• Study all Unix shell batch to validate parameters and behaviours
• Translate all Unix batch to Visual Time Operation Manager
• Thoroughly testing of all chains batches
• Interfacing “ Visual TOM” with different ERP SAP R/3 and Oracle Applications. As well with other frameworks like : ISM OPEN MASTER de BULL

Realisations: Bouygues Telecom, Cogema, Groupama, FTRSI, Euriware, Thomson.

Technologies and methodologies used by the employee in the project:
Windows NT
Unix environment (Solaris, HP, AIX & DEC)
Mainframe (GCOS 6, 7 & 8)

Project name: Administration System & Network
Employed by:
(Chain of contractual relations): Tech Info
Subcontractor of:
Subcontractor of:
Dates : Start of assignment End of assignment : Duration (months)
mm/yyyy 01/1996 12/1997 24
Customer organisation
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
TechInfo Administrator
Assignment - Project description:
Professional services
Employee’s Roles & Responsibilities in the assignment - project:
Installation, configuration & Training when we deployed IT infrastructure on any client.
Technologies and methodologies used by the employee in the project:

Windows NT and Novell 4.11
Network Infra

Solution Architect on Service Impact Management and Atrium CMDB with over 15 years I got a solid experience with global and international organisations, including European Commission (DIGIT), France Telecom Orange, Meditel (Moroco), Globe Telecom (Manilla), Generali (Italia) and more.

I am focussed, business-minded and committed to my customers by doing my best to be an efficient, reliable and hardworking professional.

During my last mission, I had to put in production the BPPM (ProactiveNet) solution at the European Commission which involved the following:
- Transparency and visibility both internally and externally end users by linking business & technical components (Atrium CMDB)
- Faster problem identification and solution
- Focus on end-users and business functions/processes
- Improve the communication between IT & Business
- Integrate real-time IT and service information with the helpdesk trough more than 1500 Business applications and 4000 servers
I have also a passion for the Business Process Management discipline.
I always believe this area could help any organizations get a good understanding about their business processes in order to reach the sufficient agility in order to adapt in real time the evolution of the world.

In other words, provide the decision makers the right information at the right time according to the BPM approach.

Trainings:

Training Name Organisation Duration
by days course end

BMC ProactiveNet Performance Management 9.5: Administering Part 1 BMC 5 2014
BMC ProactiveNet Performance Management 9.5: Administering Part 2 BMC 5 2014
BMC Atrium CMDB 8.x: Administering - Part 2 BMC 5 2014
BMC Impact Manager Administrator & Dev BMC 5 2004
Atrium CMDB BMC 5 2005
BMC Patrol Administrator & Dev BMC 5 2001
ITIL Foundation BMC 5 2006
ORACLE Database Administrator Sun Training 5 2004
Batch & Shell programming Sun Training 5 1998
Visual Time Operation Manager Absyss 5 1998

Others Details Work Experience

Project name: Back Office Architect
Employed by:
(Chain of contractual relations): Subcontractor of:
Dates : Start of assignment End of assignment : Duration (months)
November 2007 Present 90
Customer organisation European Institutions
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
CE - Architectures - Monitoring
Assignment - Project description:
ESEM framework contract, now GRINSIS
MORE ( Monitoring & Reporting) (CMDB in the context of SIM)
Employee’s Roles & Responsibilities in the assignment - project:

- Deploying the ProactiveNet solution in the DIGIT with the integration of the CMDB in the context of Service Impact management
- Rebuild all the monitoring infrastructure
- Point of contact for all questions related to monitoring environment (CMDB in the context of SIM)
- Investigates and resolves problems related to the BMC product suite installed at CE
- Define the Installation Kits for the different BMC products and documentation
- Helps the different teams to enrich the monitoring environment with the deployment of new functionalities
- Controls the upgrade process of BMC products

Technologies and methodologies used by the employee in the project:

BMC ProactiveNet 9.0 & 9.6 version (CMA, SIM, BEM, Patrol Agents & Integrations Nagios & SCOM)
BMC Patrol Agent & KMs
BMC Atrium CMDB in the context of SIM
xMatters (Notification solution)
BMC Reporting
BMC TMART (E2E)

Project name: Senior Consultant
Employed by:
(Chain of contractual relations): BMC Software
Dates : Start of assignment End of assignment : Duration (months)
mm/yyyy From January 2001 To October 2006 70
Customer organisation
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
BMC Senior Consultant
Assignment - Project description:
Pre-Sales & Professional consultant
Employee’s Roles & Responsibilities in the assignment - project:
• Senior consultant
• Support of the software components
• Installation of software
• Setup of operational procedures, automatic tasks and technical documentation
• Technical contact with the customer
• Accounts administration
• Qualification of the clients requirements
• Answer on tenders
• Proof of concept

Realisations: Equant, Structis, Generali (Italie), Globe Telecom (Manille), Meditel (Casablanca)
Technologies and methodologies used by the employee in the project:
• Product Specialist for BMC Event Manager
• Product Specialist for BMC Service Impact Manager
• Product Specialist for BMC Atrium CMDB
• Product Specialist for BMC Impact Integration for Remedy Help Desk & application
• Product Specialist for BMC Remedy SLM application
• Product Specialist for BMC Remedy Change Management application

Windows NT
Unix environments (Solaris, HP, AIX & Linux)
Mainframe (MVS syslog with BMC AutoOperator)

Project name: Consultant
Employed by:
(Chain of contractual relations): ABSYSS
Subcontractor of:
Subcontractor of:
Dates : Start of assignment End of assignment : Duration (months)
mm/yyyy 01/1998 12/2000
Customer organisation
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
Absyss Consultant
Assignment - Project description:
Pre-Sales & Professional consultant
Employee’s Roles & Responsibilities in the assignment - project:
• Training course for Bouygues Telecom IT persons (120 persons during 1 month and half)
• Installation and documenting Visual Time Operation Manager.
• Study all Unix shell batch to validate parameters and behaviours
• Translate all Unix batch to Visual Time Operation Manager
• Thoroughly testing of all chains batches
• Interfacing “ Visual TOM” with different ERP SAP R/3 and Oracle Applications. As well with other frameworks like : ISM OPEN MASTER de BULL

Realisations: Bouygues Telecom, Cogema, Groupama, FTRSI, Euriware, Thomson.

Technologies and methodologies used by the employee in the project:
Windows NT
Unix environment (Solaris, HP, AIX & DEC)
Mainframe (GCOS 6, 7 & 8)

Project name: Administration System & Network
Employed by:
(Chain of contractual relations): Tech Info
Subcontractor of:
Subcontractor of:
Dates : Start of assignment End of assignment : Duration (months)
mm/yyyy 01/1996 12/1997 24
Customer organisation
Profile spread on Project (Profiles and Percentage of time at each profile if applicable):
TechInfo Administrator
Assignment - Project description:
Professional services
Employee’s Roles & Responsibilities in the assignment - project:
Installation, configuration & Training when we deployed IT infrastructure on any client.
Technologies and methodologies used by the employee in the project:

Windows NT and Novell 4.11
Network Infra