Haythem - Administrateur système Rédacteur technique WINDOWS MESSAGERIE
Ref : 210825B003-
2074 TUNIS (Tunisie)
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Administrateur système, Consultant technique, Chef de projet (41 ans)
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Bientôt freelance
CAREER EXPERIENCE
Applications Support Consultant
May 2022 - Today
Head of SharePoint Migration Support Team
Access International
• Managing the SharePoint migration support team (technical and administrative matters),
• Administration of Azure AD, Endpoint Manager and SharePoint:
Create and manage user and computer accounts online and on premise,
Create and manage Azure security groups,
Enrolment of workstations on Intune (Endpoint Manager),
Create and manage user and computer security policies on Intune,
Administer user and computer compliance and vulnerability handling,
Administrate application sharing, integrity of SharePoint store components and APIs (WebPart, Microsoft Apps, Power Automate),
• O365 administration (licensing, administration of Exchange, Teams, SharePoint, OneDrive):
SharePoint site installation and configuration: site definitions, component development, business application integration.
Administer roles in SharePoint.
Install and configure OWA: Office Web Apps.
Maintenance of the SharePoint platform.
Consulting and development for the good management and control of the SharePoint farm.
Evolution and maintenance of the different SharePoint portals.
Identify technical and recommendations solutions and communicate them to clients/users.
Analyse and provide technical assistance to users for technical hardware or software issues.
Inform customers of technical issues identified and modifications/repairs required.
Train users on a product following an upgrade or update.
Follow-up points on the progress of the action plans put in place.
• Office 365 support (Exchange, Teams, SharePoint, OneDrive, rights and data management) :
Study and implement an EDM to replace the local file servers.
Migration data to SharePoint Online.
Create and modify SharePoint tree structure (root site, sub sites, content type, security groups...).
Create document libraries.
Adding metadata, managing instances and data access through access rights matrices.
Enable and manage document versioning in SharePoint.
Create and manage data archiving circuits.
Support for users in migrating their old infrastructure to the Microsoft 365 platform: migrate data from file servers to SharePoint Online sites since the pilot phase until the finalization of the migration and the integration of the users,
SharePoint site installation and configuration: site definitions, component development, business application integration,
Consulting and development for the good management and control of the SharePoint farm.
Evolution and maintenance of the different SharePoint portals,
Technical support on Microsoft 365 administration to guide the user in order to establish the diagnosis and carry out the necessary corrective actions,
Writing technical reports on the interventions carried out,
Maintain SharePoint farms in operational condition,
Monitoring the operational status of SharePoint sites,
Participate in SharePoint projects (upgrade, migration and data management),
Deployment of applications in and out of production,
Create sites / collection of sites
Create and manage user security groups,
Carry out user support on all first and second level post-migration collaborative spaces,
Carry out service requests and incidents related to the migration in the ticketing tool,
Participate in the correction of migration errors,
Contribute to the drafting of the post-migration report,
Desktop Administrator July 2012 - April 2022
Mediterranean Company of Tele-services
RUN mode
• Install, modify and repair network and system infrastructure hardware (workstation, switch, router, firewall, PBX).
• Administer Windows server roles (AD, GPO, DHCP, DNS) for 1400 positions in B&M and WAH.
• Manage Active Directory (user accounts - machine accounts).
• Management and allocation of access rights (NTFS arrays, AD groups, desktop redirection).
• Securing network shares (access and data): Vormetric, NTFS arrays, pentest, drive mappings.
• Monitoring of computer backups.
• Provide level 1 and 2 support, diagnose computer breakdowns and provide technical assistance via tickets, telephone, e-mail and remote-control tools.
• Maintenance and evolution of the various Windows 7/10 workstation environments: creation and evolution of masters.
• Troubleshooting and level 2/3 support on workstation-related incidents
• Test, Approval (Pilot) of OS packages and images
• Management of various Windows7 to Windows10 OS migration projects / UPDATE Windows 10 version
• Configuration and management of client installation (push, manual, GPO).
• Installation, configuration, management and security of wifi access points and printers.
• Editing and testing of massive deployment automation scripts (Lansweeper, bash, PowerShell).
• Deployment of desktop-oriented technical architectures: inventory and remote distribution tools (Landesk, Lansweeper, WDS, WSUS).
• Deployment and monthly monitoring of Microsoft & Third party Desktop and Server security patches.
• Mass application deployments in HO and HNO.
• Filer remediation.
• Development of GESP policies.
• Implementation of compliance on the Windows technical base.
• Troubleshooting and finalisation of deployments + Analysis and solution for difficulties encountered.
• Design and creation of Lansweeper and Landesk reports (migration, deployment, support).
• Definition and evolution of the standard hardware and software catalogue with a dedicated hardening model according to group policies.
• Office 365 administration (licensing, exchange administration, Teams).
• Management of the mobile fleet via Airwatch and Intune Android and IOS.
• Management of security applications (256 encryption, firewall, Symantec Antivirus, Crowdstrike)
• Resolve software, hardware and network failures.
• Resolve failures or incidents related to the telephone infrastructure.
• Escalate incidents to the appropriate entity according to the type of incident to ensure level 3 support via a helpdesk point.
• Manage GLPI ticketing tools and migrate to CASD helpdesk tool.
• Daily, weekly and monthly reporting/analysis of the state of the IT infrastructure (monitoring of patching compliance, encryption, number of workstations, OS version, etc.)
• Provide helpdesk support level 1 & 2:
Organise critical incident points, diagnose the incident encountered in order to understand the origin of the problem,
Resolve the incident using the tools available (knowledge base, remote control, mutual aid, etc.)
Escalate, if necessary, unresolved incidents while respecting the SLA deadlines for interventions.
Carry out an accurate RCA of the intervention after each call and fill in the necessary fields in the incident management tool.
Manage a call records platform (Recast, Callquery) and import/export rights.
Manage email restrictions by domain.
Manage avaya CMS accounts.
BUILD mode:
• Drafting and updating technical procedures.
• Drawing up principle diagrams (LAN diagram, Internet diagram, Proxy Architecture, Data flow)
• Drawing up service continuity plans,
• Prepare the user and workstation hardening models to ensure conformity and homogeneity of the IT equipment with fingerprint deployment,
• Study, plan and implement a roadmap for the migration from Windows 7 to Windows 10,
• Review and evolution of GPOs to prepare for the migration from Windows server 2012 to servers 2019
• Review and implementation of automatic failover solution at local proxy level on three international links migrated to a pac proxy solution.
• Requirement study and preparation of pac proxy files for each client,
• Risk study and technical study for the use of a dual network card solution for a specific customer.
• Technical study for a failure of a VPC solution with IBM Access following migration from Windows 7 to Windows 10 + implementation of the solution.
• Assisting a major client to prepare a Windows 10 base for migration from Windows 7.
• Study, test and prepare the needs of a technical VPN pulse solution for the wah workforce,
• Study and test the needs of an application for monitoring and reporting in real time on the status of wah workstations with measurement of the impact on the user's internet package consumption.
• Study with internet operators the different offers for upgrading to fibre and ADSL.
• Planning the patching of servers, workstations and application tools according to the need and availability of resources via WSUS, Landesk and Lansweeper.
• Implementation of a registry key solution to secure access to removable disks (USB STOR) in wah,
• Study the needs for:
Office licenses,
Number of workstations (desktop and laptop),
Number of extensions and telephone logins,
Rate of registration on a platform with automated deposit on an SFTP.
Tests of the CRM Hermes and Infinity applications to verify the need for updates and evolution in resources to avoid any blocking or failure.
Review of the IP range of the DHCP scoop,
Review and validation with our clients of the list of patches to be kept up to date to maintain the conformity of the IT base.
Measure and test the efficiency of the functioning of certain tools with different browsers to ensure a better quality of service.
• Review the need for staff competence and plan and participate in workshops.
• Review and plan DRP exercises,
• Follow, apply and audit security rules in accordance with the processes in place to optimise the life cycle of a workstation.
• articipate in and perform security audits, NF, PCI/DSS internal and clients.
Technical Support June 2009 - July 2012
Mediterranean Company of Tele-services
• Technical support of "BELL INTERNET": technical support of the Canadian ISP leader,
• Customer/subscriber assistance,
• Follow-up of back log
• Assistance of technicians in N2 line,
• Management of complaints and customer relations.
EDUCATION
Computing, WindowsXP-7-8-10, Desktop Master Update, Microsoft Patch Management, Troubleshooting N2-N3,
Software Testing, Application Catalog Provisioning, System Migration-Upgrade,
Windows Server, Active Directory, GPO, Azure Active Directory, PowerShell, SQL Server,
Office 365 Administration, Sharepoint, Business Appliances, Saving,
Desktop Security Compliance, Endpoint Manager (Intune), Bitlocker.
EDUCATION
System Administration and IT Infrastructure Services 2022
Coursera (ID: 3M9W249T4KD2)
Microsoft Azure Services and Lifecycles 2022
Coursera (ID: 8WSHD5ARMTSJ)
Microsoft Azure Management Tools and Security Solutions 2022
Coursera (ID: QR5JWJ3SEQ3K)
Introduction to Microsoft Azure Cloud Services 2022
Coursera (ID: NB3CP992JBDW)
Formation / Parcours scolaire
Technicien Supérieur en Réseaux et Télécommunication
Spécialité : Technologies des systèmes informatiques
2008 Mention : Bien
Bizerte-Tunisie Université
2003 Baccalauréat Science Expérimentale
Tunis-Tunisie école
Compétences
Environnement de travail : Windows (2003, Xp, Vista, 7, 8, 10, Server 2003, Server 2008, Server 2012, Server 2012),
Linux (Red hat, Debian).
Réseau :
✓ Architecture réseau : LAN, WAN, VPN, TCP/IP, VLAN
✓ Routage et protocoles : IP, ICMP, RIPv2, RIPv3, EIGRP, OSFP, SNMP, BGP, ACL, FTP, SFTP, TFTP, TELNET, ETHERNET, …)
✓ Equipements réseau : Switch Extreme et Juniper, Backbone, Proxy,
✓ VPN
Administration Système : LDAP, Active Directory, DHCP, DNS, VAMT, WSUS, SCCM, Landesk, IIS, Messagerie (IMAP, Exchange, O365).
Virtualization: Citrix, VMWARE, HyperV
Téléphonie : Gestion d’un Pabx Avaya (station, login, VDN, SDA, CMS Avaya). Sécurité Informatique: Cryptographies, NAT, Firewall, DMZ, IDS, SSL, SSH, Certificate Authority, Nagios.
SGBD: Access, SQL Server, Oracle, Migration
Windows Server, Load Balancing et gestion des instances.
Bureautique : Word, Excel, Access, suite office, office 365.
Gestion de projet :
✓ Analyser les besoins fonctionnels du client et les définir dans un cahier de charge,
✓ Animer et participer aux différentes phases du/des projets,
✓ Coordonner et superviser la réalisation des projets,
✓ Définir et mettre en œuvre les normes, standards, méthodes, outils et procédure de la réalisation du projet,
✓ Procéder aux phases de test des applications,
✓ Piloter la mise en servic
Langues
Arabe : Langue maternelle
Français: Bilingue
Anglais: Courant
Italien : Courant