Yasser - Administrateur système LINUX UBUNTU

Expérience

Support Technique N1 N2
PROXIDESK - Strasbourg (67)
janvier 2019 - novembre 2019
Uploaded new software, rolled out updates and applied patches to servers upon release
Submitted service tickets for equipment maintenance requests
Wrote and reviewed tickets to request maintenance to various types of equipment
Removed malware, ransomware and other threats from laptops and desktop systems
Engaged end users and answered questions via email, phone, website live chat and in forums
Delivered technical sales presentations to prospects and presented benefits and value of insurance
products

Sales Director
ITFA AUTOMATISME
septembre 2018 - janvier 2019
Improved sales processes to streamline customer acquisition and onboarding strategies
Created effective strategies to target new markets after researching and analyzing competitor
behavior
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and
achieve sales goals
Developed innovative marketing campaigns to increase engagement with target demographic and
drive brand exposure
Collaborated with internal teams and suppliers to evaluate costs against expected market price points
and set structures to achieve profit targets

ODOO ERP Technical trainer, and developer
MLMCONSEIL
août 2015 - juin 2018
Collaborated with other developers to identify and alleviate software errors and inefficiencies
Adjusted software parameters to boost performance and incorporate new features
Walked clients and internal staff through troubleshooting steps to resolve common software issues
Performed integration testing before launching applications
Wrote quality codes to program complete applications
Discussed project progress with customers, collected feedback on different stages and directly
addressed concerns
Installed, configured, and maintained Linux systems
Implemented, developed and tested installation and update of file servers, print servers and
application servers in all departments
Recruited and trained new members of guest service team
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
Patched software and installed new versions to eliminate security problems and protect data
Responded to telephone, email and in-person inquiries regarding operation, use and repair
Monitored systems in operation and input commands to troubleshoot
Removed and replaced malfunctioning components to correct hardware problems