Djiro Félix - Administrateur réseaux RTC

WORK EXPERIENCES

SOFICO Managed Services - SDH/DWDM Expert at NOKIA Bell Belgium (October 2018-March 2019)
Participating on Service Configuration & Provisioning and Network Acceptance Testing
Installation with end customers or our client.
participation in the 24/7 emergency service, hotline
Opening/Follow up CSR’s with 3rd line support when required
2nd line troubleshooting for transmission related outages and degraded issues
Performing preventive and reactive maintenance action,
Technical interface and report to client
Administration of changes in the network;
Involvement in planning - Network evolution strategy

WACS Cable landing station Support Expert at MTN CI. (1st of November 2017-30th August 2018)
Missions:
Engaged in the transmission network management activities associated with the resolution of International Network problems involving international submarine cable system, DWDM Tx system, Ethernet service, leased service in the network and inter-carriers networks. Remain the first level of technical & management escalation point. To escalate the case further to internal/external service providers. Be responsible to review and improve any assurance process / system so as to improve the overall efficiency / effectiveness of the NOC

Back-Office Transmission Expert at ORANGE NIGER (on behalf of RH Solutions). (Dec 2015 - Dec 2016)
2nd line troubleshooting for transmission related outages and degraded issues
Support and guide NFM/FO-TX on troubleshooting for Trouble Tickets related to Transmission
Support other team for their E-to-E troubleshooting (BO-Access, NSS, BSS)
Generate MW & SDH performance and utilization reports through NMS and take the necessary actions
Attend Transmission committees for investigation and analysis purposes
Check and verify implementations activities using acceptance tools and audit transmission network when required
Opening/Follow up CSR’s with 3rd line support when required

Integration engineer at ALCATEL LUCENT NIGER (on behalf of FPG). (April 2015 up to Date)
• NMS (1354RM, 1353NM) expert
• Sites integration
• OMSN (1660SM, 1662SMC…) commissioning
• Tunning transmission

Senior landing station engineer (team leader, stations ACE & SAT-3). (December 2012-April 2015)
• Main RLO on behalf of ORANGE CI Telecom for SAT-3/WASC/SAFE and ACE consortium
• Provide 2nd level maintenance and restoration for the transmission nodes (SDH, WDM)
• Ownership of the KPI’s and Internal SLA for portions related to the area of international transmission entity
• Participate to international meeting of AR&RSC on behalf of ORANGE-CI TELECOM
• Provision of expert support and ownership of all aspects and issues related to the operation and maintenance of transmission network.
• Project resource for companywide projects involving the specialized service
• Supervision set up, commissioning and acceptance tests (Alcatel Lucent, ECI DCME, VERAZ, SAGEM) and administration of Alcatel NMS suite (1353NM, 1354 RM & BM, 1353SH, 1350OMS, 1354SN…)
• Commissioning and acceptance tests of 1830 PSS with Alcatel Lucent engineers
• Perform circuit provisioning (activation/deactivation) as per schedule using ALCATEL NMS (1353NM & RM, 1353SH, OMS…)
• Troubleshooting using Alcatel NMS suite (1353NM, 1354 RM & BM, 1353SH, 1350OMS, 1354SN…)
• Manages high risk operations & network surveillance in 24x7 environment
• Research, development and design of routines and methodology aimed at service quality and availability improvement
• Identification of fault locations on both Terrestrial and Subsea fibres using an OTDR or COTDR respectively, and supplying the traces to Marine Operations (FT Marine or ALU)
• End to end planning provisioning testing and handover of circuit for customers
• Trouble ticket handling, escalations handling and root cause analysis of tickets
• Supervise external facility contractors to carry out scheduled maintenance activities
• Escalate problem to vendor support and cooperate to resolve problem
• Install new equipment systems with new features, program the configurations, applications, and perform full testing & commissioning.
• Interface with customers to identify requirements and provide technical system coordination and support
• Plan and executes preventive maintenance activities
• Train and develop competencies within the lower support structure as well as plan, allocated and schedule O&M activities

Transmission engineer at SAT-3/WASC/SAFE cable landing station. (June 2008 up to December 2012)
• Main RLO on behalf of ORANGE CI Telecom for SAT-3/WASC/SAFE and ACE consortium
• SAT-3/WASC/SAFE and ACE system AR&RSC member
• Operation and maintenance of the equipment’s of the station SAT-3/WASC (1664SM, 1620LM, 1675LU, 1670SM, 1678MCC, 1662SMC, 1830PSS, 1850TSS, 1650SMC, OALW40, PFE, 1660SM, 1662SMC, 1641SMC, OALW64) and other equipment such as DTX-240E/F,I-GATE 4000 EDGE and BMX
• Edition of the reports of the works within the station
• Supervision set up, commissioning and acceptance tests (Alcatel Lucent, ECI DCME, VERAZ)
• Administration of Alcatel NMS
• Perform circuit provisioning (activation/deactivation) as per schedule
• Spares inventory management at various locations in the international facilities
• Restoration of the system SAT-3/WASC
• To handle the network (SDH and DWDM) problems
• Network surveillance in 24x7 environment
• Alarm management on the network and system being controlled at submarine cable station and NOC
• End to end planning provisioning testing and handover of circuit for customers
• Trouble ticket handling, escalations handling and root cause analysis of tickets
• Supervise external facility contractors to carry out scheduled maintenance activities

First line service engineer at Cote d’Ivoire Telecom. (April 2006 up to June 2008)
• Build and test the circuit (leased line) as specified by the sales team adhering to stringent SLA based timelines
• Work with internal and external customers to maintain network reliability for new and existing services
• Perform required maintenance including analyzing output messages of systems, analysing trouble indications, customer trouble reports and taking action to correct malfunctions
• Educate customers on service features and functionality
• Verify all services are working correctly
• Design, build, test and implement PRI (network and customer) CTX translations
• Perform engineering sessions when required for switch changes
• Hands-on CISCO routers(configuration and troubleshooting)
• Handle the network (IP/MPLS, ISDN, VPN, leased line) problems
• Contribute to the emergence of new solutions
• Perform physical assemble, cabling and tapping

CONSULTANCY
International field representative west Africa for DIGITECHX LLC (USA), since 10/10/2012

Consultant for Alcatel Lucent Germany “Installation & configuration of DTX-240, July 2011

Consultant for GTC support “ Installation & configuration of server and riverbed, September 2013