Radhouani - Administrateur réseaux HP

Professional experience

-January 2015 until April 2016
Technical Solutions Consultant
Geoloc-Group Maghreb SARL (Subsidiary of Geoloc-Group based in Switzerland)

Main Responsibilities:
- Assure imported products Certidication with the Tunisian authorities (CERT: Electronic Certification)
- Creation, SEO and update of the group's website (Wix, Filezilla, Wamp, Word Press)
- Updating GPS Tracking Devices Firmware -Module and Apply new electronic aspects according to criteria imposed by the Tunisian CERT administration.
-Providing Onsite Tracking Solutions, Fleet management, Asset Installing and commissioning GPS Trackers Fleets
- Enhance Equipments Performance and maintenance Monitoring - Aid to the development of GPS platform and Google Map API
- Make technology affordable for companies and meet their business requirement within possible short time frame.
- Technical support and resolutions gaps faced by our customers
- Overview Product Technology, the platform and the development of special solutions in commercial meetings with clients.
-November 2010 to November 2013
Technical Solutions Representative Level III
HEWLETT-PACKARD GLOBAL DELIVERY TUNISIA CENTER

Personal entitled since 11 November 2010 Technical Support Engineer
Main Responsibilities and achievements:
• Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. • Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel. • Solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. • Applying basic foundation of a functions principles, theories and concepts to assignments of limited scope. • Utilize professional concepts and theoretical knowledge through specialized training, education or previous experience. • Exercise independent judgment within defined parameters. • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. • Act as team member by providing information, analysis and recommendations in support of team efforts by entering New Advisories to HP Database (around 55 achievement) .
-March 2009 until June 2010
Planning Agent
Personal entitled since 12-09-2009
-Part of Orange Customer Service (PC30 customer) and Responsible of the Support and for investment/Marking appointments of PC30Technnicians for Orange if needed
- Responsible of onsite PC30 technicians interventions quality .
-Transmission Order to PC30 LAC September 2009 as a products Trainer (3 months)
-Back office operations: place on the schedule technician's interventions by distances, issues and severity of the issue
-June2008 / July 2008 End Study Internship at "IAS Inter" Subject: Installing a computer network operated by Linux