CV/Mission de Consultant SDH freelance

Exemple de missions de Vincent,
Consultant SDH habitant l'Hérault (34)

Professional experiences

LAST WORK
EXPERIENCE
(Waeg)
Nilfisk (10/2022 - 06/2023) (international, Remote)
Role: Sr. Salesforce Business Analyst (salesforce e-commerce)
Scope:
Working as a Business Analyst to Analyze and gather requirements in the “Easy
Enhancement Project” designed to optimize and enhance the customer B2B Portal
based on Salesforce Cloud Craze. Duties included organizing workshops and writing
support decks, presenting live demo sessions, writing user stories and supporting
customer with Agile methodology using JIRA software.
PREVIOUS WORK
EXPERIENCES
(freelance)
Johnson & Johnson company | 06/2021 to 07/2022 (international, Remote)
Role: Sr. Salesforce Business Analyst (sales & service cloud, tenders)
Scope:
Working inside the Customer Excellence team, on an application based on
Salesforce sales cloud, itender, managing the pharmaceutical tenders of all the
users of different J&J offices worldwide
Roles & Responsibilities:
✓ Participate to the Business Workshops with key stakeholders
✓ Analyzing business requirements, Working in Agile mode, adding new users stories
✓ Working on CRM & Customer sales processes
✓ Adding Business change requests in the internal project management tool (jtracker)
✓ Technical Assessment with developers and validation meetings for each
✓ Working on integration flows, and understanding of interface built (Integration
platform of SAP MDM)
Testing completes opportunity lifecycle from creation to closing and contract
generation and, sending to SAP
understanding the salesforce mechanisms induced when working with complex
products portfolios (price matrix, price books)

Client :
SANOFI Aventis
12/2020 to 03/2021
Sr. Salesforce
Consulting
Senior Salesforce Consultant
Working on the CHLOE Customer Service Project at SANOFI, which goal was to deploy
a contact center across 9 countries and facilitate the Business transactions of the
Customer Service team by strengthening process automation and collaboration across
a unified solution based on the salesforce service console (lightning).

Participate to the Business Workshops with key stakeholders (Business stream
leaders and integrator)

Design detailed business requirements for the stream (General Design, Detailed
Design) in consistency with Architecture guidelines

Writing user stories and allocating to the Sprints of the AGILE cycles

Analysis of Integration Architecture and data flows

Review of Master Data with key stakeholders

Organize workshops (sales & marketing, surveys) and preparation of a demo for
the business leaders

Perform business gap analysis for the stream

Working on CRM & Customer service processes

Working on integration flows, and understanding of interface built (Integration
platform of SAP MDM)
Technical environment: ******** (lightning), SAP, MDM, Middleware
(TIBCO,IICS)

06/2020 to 11/2020
Entrepreneur trainings & incorporation of my company
• Business Management trainings online:

Learning how to create and manage a company (delivered by BDG)

6 Figures Mentor program
• Incorporation of my company AMCTD SAS and Preparation of activity launch

Client : ARTELIA
11/2019 to 05/2020
Sr. Salesforce
Consulting
Employer:
CGI
Sr. Business Analyst / Scrummaster
Working on the development of a CRM solution “REFLEX” for ARTELIA, a firm of
construction engineering, in AGILE mode. The first phase was the implementation of a
core solution gathering Sales processes, Reporting, ERP and system integration

Mastery of the specifications (RFP) Artélia and the CGI proposal.

Perfect control of the functional scope of the Reflex application according to the
scope and assumptions made by CGI.

Business support adapted to guarantee a solution close to the Salesforce standard
limiting specific developments (-10%).

Drafting of functional documents (description of processes).

Assisting and coaching the development team with any questions both functional
or technical

Working in close collaboration with PO/PPO
Technical environment: ******** (lightning), MS Outlook, Dataref (in-house built),
Vector+, ALTARES D&B (customer database)

Client : BNPP AM
(BNP Paribas
Asset
Management)
08/2019 to 10/2019
Sr. Salesforce
Consulting and
Project Coordination
Employer :
Cognizant Technology
Solution
Senior Business Analyst & Project Coordinator – Asset Management
Project Coordinator and Test Manager in charge of validation of development of a
scoring grid for salesforce KYC sheet at BNP Asset Management

Project Coordination :
Making the link between BNPP AM project stakeholders and development team.
Ensuring the expectations of the client are met in accordance with the objectives of
the project; meanwhile managing customer feedbacks and measuring the gap between defects corrections and evolutions.

Testing & Validation :
Functional testing of the scoring grid developed in salesforce app (part of the Colombus KYC onboarding sheet) :
- Testing that KYC features developed in salesforce lightning are compliant with
the excel macros provided by BNPP AM
- Validation or rejection of the deliverables from Cognizant offshore developers.
- Providing developers with more details about functional requirements
- Sending official approval to the customer (BNPP AM project stakeholders)
Technical environment: ******** (lightning), ********
Functional environment: Lightning CRM App

Client : MSD
(Merck Sharp &
Dohme Gmbh)
03/2019 to 08/2019
Sr. Salesforce
Consulting
Employer:
Cognizant Technology
Solution
Salesforce Service Cloud Specialist
Following the implementation of the version 1 of the MSD Global Inbound Contact
Center based on the salesforce service Cloud and Veeva platform
• Version 1 :

Management of Tests (UAT: Scripts, Conducting UAT)

Execution Resource of Service Cloud

Coordination and alignment

Documentation, Quality Assurance

Hypercare : Testing and validation of correctives and Change Requests on behalf
of Business Users
• Version 2 :

Following backlog product items

Advising Business on the scope of version 2

Adding Service Cloud essentials to the scope
Technical environment: ******** (lightning), Veeva, IRMS Web, QCC4
Functional environment: Service Cloud Console App

Client : BNPP AM
(BNP Paribas
Asset
Management)
07/2018 to
11/2018
Sr. Salesforce
Consulting and
Distribution
Architecture
Employer :
Cognizant Technology
Solution
Senior Business Analyst – Asset Management
In the wave of the Colombus Program which envisioned a transformation of the BNPP AM
Sales by leveraging salesforce CRM, I was in charge of writing and testing 2 types of
evolutions related with Golden Data :

Lift & Shift :
Adapting a technical component used to transform external files holding customer investment records into Pivot File using data from the new salesforce AM (Salesforce Asset
Management) Instance. Impact analysis and solution architecture design for the processing of the pivot files and interactions with salesforce, and delivery of detailed financial specifications. The input was a .txt file containing Subscription/Redemptions and
Positions The output was a .csv file containing key functional fields specific to BNPP AM

Evolution – Sharing of COS Financial Indicators :
Writing detailed specifications to create a new aggregation component to pull a set of 47
Financial Indicators from a Pivot File generated by an application from the architecture
landscape to different objects in Salesforce such as holdings, flows revenues, COS (Customer Opening Sheet), Agreement and Organization. Highly complex component that is
generating in 1 operation 7 update flows and 3 insert flows and using a set of 40 Technical
Rules.
- All Specifications written using Distribution System architecture landscape documentation and access to the Salesforce Setup on the Development instance.
- Tests done in salesforce with the help of an Abinitio developers to execute the flows.
Creation of complete test books with data sets, and raising defects.
Technical environment: ******** (lightning), Abinitio
Functional environment: Lightning CRM App

Client : CGT
(Cummins
Generator
Technology)
10/2017 to
04/2018
Sr. Salesforce
Consulting and
Project
Management
Employer :
Cognizant Technology
Solution
Salesforce Solution Architect & Project Manager
Building of a new version of a legacy tool « Apex Logger » used by the application Engineers of
CGT, a branch of Cummins manufacturing alternators, to log their jobs when dealing with customer
enquiries. The new logger tool is built on an existing implementation of Salesforce. This
environment is Lightning Enabled. There are approximately 150 users on the platform and this new
Module will require the addition of 25 users globally.

Business Requirements Analysis, AS IS/TO BE processes, Customer Journey

Solution Architecture : design of a solution based on Salesforce service cloud, Lightning
enabled

High Level Design document, sales process integration , objects relationship model

Creation of custom objects and custom fields, page layouts, records page layouts, record
types

Business Stakeholder’s meetings (User Stories follow-up, weekly calls)

Visual Flows, process builders, workflows, field updates, validation rules

Writing technical specifications and coordination with an offshore developer

AGILE Project Management : follow-up of sprints and Epics

Writing User Stories and Acceptance Criteria, Project Reporting

UAT Organisation and reporting

Writing UAT Test Cases and training support documents

Change Sets preparation and deployment

Deployment to Production and Go-Live
Technical environment: ******** (lightning), ********
Functional environment: Lightning CRM App

Client : AGEFOS
06 / 2017 t...