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CV de consultant checkpoint
Francophonie-en-fête_ Editing/Proofreading/Translation E/F/Media April – Oct 2016
Bus Systems Consultant- CIBC– Toronto Nov 2015- March 2016
Technical Writing/Editing/Proofreading, and Translation E/F of IT documentation. Supported business, design, and development on requirements as well as reviewing/coordinating its artefacts.
Freelance-Translation E/F, International Relocation Procedures April 2013- Nov 2015CIBC- Training & Communication Nov 2012 – March 2013
Created & developed in collaboration with SME’s, a user guide for PM’s (ServiceNow),with an escalating process for change requests & a basis for training. Created a user friendly approach to identify all parties involved in the process.
MCF Consulting- Training FSL, Translation/Editing docs/articles F/E Sept 2010 – Oct 2012
Documentation Specialist- Coach
Rogers Communications/Broadcasting – Toronto May – August 2010
Documented and gathered info of business processes, created use cases for new requirements and types of reports in collaboration with SME’s for program scheduling, order entry, commercial scheduling, revenue management, and billing from start to end.
Process Improvement & Evaluation Analyst
MCSCS-Justice Video Network -Toronto Aug 2008 – May 2009
Coordination of TRA, PIA and documentation for Enterprise Architecture with OPS Checkpoint Artefacts. Ensured that the performance indicators, tools, benchmarks and outcome measurements where based on the SLA. With SME’s,
established QA standards. Established baseline for performance upon which client’s satisfaction of JVN services can be measured. Attended ADM executive meetings to provide support (research, presentation, documents).Documentation Specialist
Sigma Software Solutions –Toronto May 2006 – June 2007
As a Lead, updated telecom software for Billing/Accounting. In collaboration with SME’s, developed user, operational/security and training manuals/sessions designed for Customer Services representatives enrolling new customers and providing customer service to existing customers- local, long distance and calling card, and system functionality. Train-the trainer & made recommendations for case scenarios with exercises including testing.
User Acceptance Testing (UAT) Lead -HR Web site Editor – E/F
CIBC- Toronto Aug – Nov 2005
Edited/proofread web content & intent of HR site orientation programs in French, prior to launch including testing. Review of CBT programs such as GBST: Global Banking and Securities Transactions and DCM: Debt Capital Markets.
MGCS- Service Ontario – Toronto Nov 2004 – March 2005
In collaboration with SME’s, updated a training manual based on business transactions in accordance to Service Level Agreements. Collaborated in the design/development of a guide for a Library project across Ontario providing basic government info services to clients online, by phone & in person.
Trainer Departments of Health & Agriculture – Ottawa Feb 2004 – June 2004
SAP / Business Objects – Paris, France Sept 2001 –March 2003
Facilitated the transfer of architectural knowledge at different levels of technical skills at target date. Train-the trainers, coached SME’s who needed to understand the system, to build new software for international production. Developed a training strategy, procedures & methodologies based on standards. Documentation in E/F.
Documentation Specialist, Testing, Coaching - Covansys – USA-New Jersey May 2000 – Feb 2001
Client Assignments: Covansys (RFP’s), Pfizer (HealthCare-call centre-user /training manuals), Miradient _E- Invoice
Business Analyst, Technical Writer, Testing June 1998 – June 1999
Paragon Computer Professionals – USA- New Jersey
Client Assignments: AT&T (financial control/processes/procedures); McGraw Hill (electronic payment processing-credit card); Lucent Technologies (Facilitation, CMM processes and procedures)
B.A., Documentation Specialist, Help Desk, Testing May 1997– May 1998 / July 1999 – Feb 2000
Fujitsu – USA - New Jersey
Client Assignments: Fujitsu (Help Desk Support/ Change Request Coordination, E/F documentation); Chase Manhattan Bank (securities); AT&T (connectivity); SNET (E-Gateway); CompuServe (Internet work orders)
Prior to 1997 Consultant- Provincial /Federal government departments/agencies contracts
Learning and Development/Training, Procedures, Performance Management
Audit Services Bureau, Bank of Canada, Canadian International Development Agency, Foreign Affairs, Public Works,
National Transport Commission, Ministry of Transport, Ontario Revenue, Public Service Commission, Revenue Canada, Tarion
Recruitment, Pay & Benefits. Labour Relations
Alberta Public Works, Canada Post, Focus Personnel & MacLean Hunter Publishing, Industry Canada, Sartrex Inc
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