Nadia - Traducteur COGNOS DATA MANAGER

January 2006- February 2007/ Customer Assistant in medic Multi-services &Ticketing Agent at Voyage Assistance Tunisie

(The same company is maintaining two activities: medical assistance for foreign visitors from all over the world & selling flight tickets)

Main duties:
- Communication with customers and client via telephone, e-mail, and fax
- supervising staff
- Maintain solid customer relationship by handling their questions and concerns with speed and professionalism
February 2007-April 2007: Tele Actor at ESSOR Call Center

April 2007- September 2009: Assistant General Manager in Ritek North Africa (a branch of the Taiwanese Ritek Corporation

Main Duties:
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Make preparation for top management meetings
- Respond to public inquiries
- Provide word –processing and secretarial support, type confidential documents on a word processing system

November 2009- till today: Commercial Assistant in Argos Technologies Tunisia (ART) (a branch of the French company Argos technologies specialized in IT development)

Main Duties:
- Handling initial enquiries both by telephone and email. Records of enquiries and follow up to be kept in the database.
- Translation of users’ manuals or Data sheets from English to French or vice versa.

Education
2004-2005: Master Degree in English Language & Literature.

2002-2003: University studies diploma in English Language & Literature
June 1999: Baccalaureate Certificate

IT Skills and Additional Information

IT skills: I am a competent user of all Microsoft Office and the Internet. I am keen to learn more computer programs.

Language Skills: Fluent in Arabic, French and English, and I have basic skills in Spanish.

Additional Skills: Accounts, Cash Handling, Team motivation, ability to communicate, both orally and in writing, ability to establish and maintain effective working relationships with other employees and the general public.