IT Support officer at the BANQUE DE LUXEMBOURG (Luxembourg)
octobre 2014 - aujourd'hui
to Present: - Troubleshooting and remote problem solving in an Office 2010 and Windows 7 environment: remote access to user's computers, Wyses and printers, software installation / troubleshooting / updating, creation of incident tickets based on calls and emails + reassignment if necessary, use of the active directory (AD): unlock of accounts, reset of passwords, rights granted to users, computers set in the right environment, Registry modification (new profile creation, …), …. FMB installation, email authorizations, Website access authorization (MacAfee). Network drive mapping, drives / folders / documents security installation or access granting, Security badge (to open doors or use computers, Wyses and printers) configuration / troubleshooting, Intranet updating, ...
September 2013 to October 2014: IT Support officer at the EUROPEAN PARLIAMENT (Luxembourg) - Troubleshooting and problem solving on site or remotely in an Office 2010 and Windows 7 environment: remote access to user's computers and printer configuration, software installation, creation of incident tickets + reassignment if necessary, use of the active directory (AD): unlock of accounts, reset of passwords. FMB installation. Network drive mapping.
IP Phones and Visio conferences troubleshooting.
IT Support officer
at the EUROPEAN COMMISSION (Brussels)
janvier 2013 - août 2013
Troubleshooting and problem solving on site or remotely for 2.000 users in an Office 2010 and Windows 7 environment: remote access to user's computers and printers (Landesk software v9.0.3.1), printer installation + configuration, software installation, creation of incident tickets + reassignment if necessary (HP Service Manager Client Version: 7.11.228), use of the active directory (AD): unlock of accounts, reset of passwords and creation / reset of computers in a domain, lock and unlock of desktop cables, PC "Ghosts" (system backup and recovery), …
Tool used to receive calls on my IP Phone = Altitude uAgent Windows Release 7.5.A1.611.
Registry modifications, creation of PST files / backups, FMB installation. Network drive mapping.
IT Support agent
at BNP PARIBAS FORTIS (Brussels)
novembre 2011 - décembre 2012
ATM (Automated Teller Machine, also known as cashpoint) support.
Tools used: “Herodote v. 43406” logging system used in order to check all the logs of an ATM and “HP Open View Service Center” ticketing tool. Also the “SD tools v. 1.4.8” is used to connect to an ATM remotely. Answering calls and registering incidents reported by bank agencies and onsite technicians in order to help them to remotely solve problems related to ATMs.
In between calls, monitoring of the ATMs in the “Hermes v. 06.07” tool and creation of incident tickets. Remote connexion to ATMs in order to solve incidents on Windows XP based machines. Troubleshooting regarding cash balance procedures, card readers, and ATM printer problems are also recurrently solved. Amount of tickets solved = over 35 per day.
août 2010 - 2011
Executive assistant at VOLVO CE (Brussels) – Organization of meetings and seminars, travel arrangements, agenda management, preparing the Board of Directors, ordering stationery, …
novembre 2009 - août 2010
Executive Assistant at the International North department of GDF SUEZ (Brussels) - Organization of meetings, travel arrangements, agenda management, …
avril 2009 - octobre 2009
Management assistant at the « Economic Affairs » department of the CIAA (Brussels) – Organization of meetings, management of the Advisory Groups of the European Commission, agenda management, PowerPoint presentations, answering the phone, …
at the EUROPEAN PAYMENTS COUNCIL
janvier 2009 - avril 2009
Management Assistant (Brussels) – Organization of meetings, travel arrangements, answering the phone, …
octobre 2006 - décembre 2008
Management assistant for ERNST & YOUNG EUROPE (Brussels) – Invoicing, organization of meetings / seminars, PowerPoint presentations, agenda management + drafting mails, ordering the stationery, travel arrangements,…
octobre 2003 - octobre 2006
Management assistant at the actuarial department of KPMG (bought by AON CONSULTING on 1st November 2003) - (Brussels) - Invoicing, organization of meetings / seminars, PowerPoint presentations, agenda management + drafting mails, fixing reports + other documents, hotel reservations + booking of flights, ordering the stationery, handling the mail, preparing the Board of Directors and General Assembly, preparing mailings, …
1 week temp for MERCK SHARP & DHOME (Brussels) - Creation of security accounts.
octobre 2003 - aujourd'hui
2003: 1 month student’s job at the purchases department of LEROY MERLIN (Brussels) – Creation of articles and selling prices, answering the phone, drafting mails, …
2003: 4 months of secretarial traineeship at the Human Resources department of L'OREAL (Brussels) - Organization of meetings, assessment centers, medical check up, drafting letters, memos, mails, answering the phone in English, French and Dutch, agenda management, …
Études et formations
Bachelor in Secretarial Studies
at the Haute Ecole Francisco Ferrer (Cooremans), Brussels
2003
Langues
Anglais - C2
Autres compétences
Languages: French and English (BILINGUAL)
Dutch (read, written, spoken)
IT: MS Office - Word PowerPoint, Excel, Lotus Notes, Outlook, Access
Advanced I.T. training (2011): software – hardware – networking – telecom
November 2011: 3 weeks full-day training at BNP Paribas Fortis for ATM (Automated Teller Machine, also known as cashpoint) IT Support.
