MBA with 18 years of international professional experience :
• Certified professional with extensive experience in marketing Program and Project/Product
management, Risk and Security Management in IT and Finance.
• 12 Years of strong experience in sales, marketing and partners/channel management.
• 10 years of experience in R&D / product management.
• 15 Years of extensive experience in delivery (Project/Program) Management.
• 10 years of P&L experience in France, India and Morocco.
• 15 years of international experience and managed over 150 people.
• 18 years of various industry experience (Airline / Airport IT, Transportation, Banking )
• Bilingual French/English (basic Spanish / German / Japanese)
Professional Certifications:
ITIL V3 (IT Service Management) accredited by OGC
PRINCE2 (Project Management, Registered Practitioner) accredited by OGC
MSP (Program Management, Registered Practitioner) accredited by OGC
CRISC (Risk Management) accredited by ISACA
CISM (Certified Information Security Manager) by ISACA
Professional Training:
Information Security Management, NetSecurity, London, UK, Dec-2010
Financial Risk Management, SWC Schweser, London, UK, Sept/Oct/Nov-2010
Program and Project Management, ILX, London, UK, Sept 2010
Stakeholder and Value Management, Cap Gemini Institute, 1 week, Marbella, Spain, 1998
Telecom Architecture and Strategies, Telestrategies, New Jersey, US, 1997
Java Enterprise Architecture, Sun Microsystems, San Mateo, Ca, US, 1997
CMM, Software Engineering Institute, Pittsburgh, US, 1994
Leadership, CSX Transportation, Jacksonville, US, 1994
Customer Delivery & Value Measurement, CSX Transportation, Jacksonville, US, 1994
Education :
M.B.A
University of North Florida, Jacksonville, Florida, USA
1994
Master's Degree in Computer Science (“Diplôme d'Ingénieur”)
specialization in Telecoms and Robotics, Ecole Centrale d'Electronique, Paris, France
1992
Maths Sup & Spé
Lycée Lavoisier, Paris, France
1989
Industry experience:
Airline / Airport IT, IT Services , Transportation, Banking
Technical Skills:
CRM (Siebel, Oracle), ERP (SAP, Kenan), Databases (Oracle, MS SQL), IFS / Wall Street, Call Centers, VoIP,
SOA, J2EE architect, Cloud (PaaS), Virtualization (VMWare).
Methodologies & Skills:
ITIL, Project Management (PRINCE2), Program Management (MSP), Lean SixSigma, JIT, CMMI, COBIT,
SEM/SEO, GL/Finance, Financial Risk Management.
Co-Author of Patents:
“Method of Automating the Implementation and Updating of an Information System"", USA, 2004.
“Method of optimization for multi-armed robots using neural networks”, Japan, 1992.
Adaptime (France) / Adaptime Infotech (India) / Power
Center – Casablanca (Morocco)
Head of Strategic Marketing - CEO
2001-2010
Adaptime was an IT services company delivering consulting, systems integration
(VoIP, CRM, GL/Finance) and Cloud Services (Platform as a Service: PaaS). As
As an innovative Start-Up, Adaptime was based in France for integration and
consulting services with offshore development service based in India (Chennaï)
and call centers based in Morocco (Casablanca) & India (Chennai).
• Headed the IT company in France and its outsourcing divisions in Morocco
& India.
• Responsible for Strategic Marketing:
◦ Performed market research, intelligence and competitors watch in the
cloud service for customer management and reservation system for
small companies (hotels, hostels, etc.) with the VoIP integrated: “one
stop shopping” package. The market need an integrated solution in
which business processes can be modified on the fly to adapt to small
companies in several domains (Real Estate, Small Hotels, Small
service companies with some inventory and logistics.).
◦ Performed market sizing, trend and competition analysis for the
Customer Management solution
◦ Identified new market opportunity for flexible Business Process
Management (BPM) integrated into the Customer Management solution.
◦ Positioning: defined clear positioning for the our solution and defined
the value propositions and differentiations Vs competition for our
integrated customer management solution: “Adaptive Solution”
◦ In 2006, awarded by OSEO (French Government Innovation Agency)
for the strategic innovation made in the software area.
• Responsible for operational marketing and communication:
◦ Performed SEO in various forms (Google, IT solutions forums, PME
solutions site, Hospitality forums, hotel reservation sites )
◦ Organized 5 yearly IT trades shows in Paris / CNIT.
◦ Interview by the famous French Radio (BFM) in the radio program:
Business Process Orchestration for the software innovation.
◦ In 2005, selected by the famous French magazine “01 Informatique” ,
as the “Best Innovative Start-Up”.
• Responsible for product management:
◦ Performed high level requirement analysis to the products to be
developed
◦ Interfaced with the product development team (Offshore) for the
planning of the products (development, test, pilot and launch).
◦ Managed the PDLC (product development life cycle)
• In 2004, Patented (#PCT/FR2004/000492) the innovation in the area of BPM
and IT (Adaptive Systems).
• Defined strategies and overseen the R&D for product development for
cloud computing. Cloud Services (PaaS) offering was based on Patented
method and software: adaptive Customer Relationship Management (CRM),
Adaptive ERP, Supply Chain and Finance processes. The CRM integrated
voice over IP services (VoIP).
• Offshore outsourcing division: Created from the first stone a team of 80
offshore engineers for software developments, interface integrations (SAP),
etc. Implemented CMMI level 3 and ITIL service management for offshore
activities. This devision was based in Chennai (India) for the offshore
development customers in Java, J2EE, C/C++ and .NET, SAP, Oracle,
Visualization (VMWare).
• BPO division: Call Centers in Morocco and India were created from zero.
These modern high tech call centers used our own Adaptive CRM-VoIP Cloud
services for BPO customers small hotel reservation, real estate calls and
banking customers (Société Générale, BNPParibas, AXA brokers, etc.).
Business processes outsourced were: out going prospection sales calls,
incoming customer request and reservation calls, back office GL, etc. High
call volume: 130-150K calls / month. Around 90 positions.
• Managed the sales team: 4 sales people and 1 business developer to
market the high tech. cloud services, Offshore and BPO service offerings.
• Successfully performed consulting and management of programs and
projects for banking and insurance customers: IT Governance (COBIT), reengineering
business processes (Lean SixSigma), Asset & treasury
management (SAP), ERP, IT architecture re-engineering (virtualization with
VMWare).
• P&L Responsibility
Key Information
Responsibilities
• Consulting in Product
Strategies
• Sale & Delivery of New
Business Value Programs
Working Environment
• “Big Five”: international IT
services provider
• Mexico, Western Europe
(Switzerland, Portugal, France)
• Duration: 3 years
Technical Environment
• CRM: Siebel,
• ERP, GL and Finance: SAP,
• Billing: Kenan Arbor,
• Service delivery: MetaSolv,
• Call Center: Alcatel/Siebel CTI
Main Achievements:
• Successfully managed the sale and delivery of $65M MCI New Business Value Program for new products launches: Benefits: delivery speed by 50%; ROI
ratio:7,5; Orders in crease: not disclosed. Revenue increase: not disclosed.
• Successfully managed and delivered $10M SITA / EQUANT transformation program deployed in all major airports of the world
CAP GEMINI TELECOM - PARIS (FRANCE)
Marketing Program Director 1998 - 2001
Cap Gemini is a global international IT services provider. As a Director of
Strategic Programs, my role consisted in driving programs execution against
strategic planning, operational and financial objectives, from the consulting and
pre-sale to roll-out. I successfully managed the sales and delivery of several
strategic large scale restructuring programs:
$65 million AVANTEL (MCI WorldCom Mexico) New Business Value
Program
This New Business Value Program – a global enterprise-wide transformation –
was aimed to create new value-based telecom service offerings in Mexico, and
was conducted for MCI (AVANTEL) Mexico, an investment of MCI-WorldCom
(global telecommunication provider).
I managed the pre-sale, sale and delivery of strategic $65 million program:
Handled the large RFPs from the starting point, negotiated and closed the deal
with the CEO, CIO and CFO of ACI Mexico:
• Consulting :
◦ Identified value based services with product managers and
performed customer segmentation
◦ product structuring – cost and risk analysis
◦ creation of the RFP.
Directed this value marketing Program, which consisted in transforming strategic
business processes in order to respond to the market demand with the new
services.
• A multicultural (US, Mexican, French, Indian) team of 150 consultants was
dedicated for this 2-years program: local Mexican engineers for requirement
analysis, French engineers for design and integration and offshore engineers
for software development.
• The software packages implemented within the program: CRM (Siebel), ERP,
GL and Finance (SAP), Billing (Kenan now Lucent), Service delivery:
(MetaSolv now Oracle OSS / BSS), Call Center: Alcatel/Siebel. Business
Objects BI (now SAP BI).
• My responsibility was to manage this “this complete turn key program” from
the definition to the launch of new services.
$10 million SITA/EQUANT (a subsidiary of France Telecom)
Customer Orientation Program
SITA/Equant is a major global IT service provider for Airports and Airlines.
Program Vision: Value based Transformation from « product focused » to
« customer value focused » delivery - Increased customer delivery service
(reduce Time-to-Connect by 50%). This program involving several departments
(marketing, sales, provisioning and support) achieved its objectives by
implementing:
• re-structuring for the services offered
• new business processes for getting the customer requirements to design « fit
to need » products and services for sales and marketing.
• modified operational processes the delivery of the IT services at the airports
for the airlines
• new personalized technical support processes for each airlines: “First Class
for Airline Customers”.
I fully managed this 10M$ strategic marketing program from the definition ,
delivery and launch: budget management, program governance, alignment of
business processes and product structuring, stake holders management, high
level planning, security and risks management:
• 18 months program delivered in 2 tranches with 4 projects. Managed over
40+ engineers, consultants and projects managers
• Overseen business processes and IT (ERP:Oracle) implementation.
• Involved in the business case creation.
• Reduced the Time to Delivery by 10 days (7 instead of 17),
• Global ROI: 75 millions / 5 years, Return Ratio: 7,5
Key Information
Responsibilities:
• Key sales technical architect
• Responsible for northeastern
large banking/telcos accounts
Working Environment
• Telcos & banking
• New York, USA
• Duration: 3 years
Technical Environment
• Sun's technology solutions (Java, eMoney, eValet, etc.)
• Oracle's solutions as Channel Partner.
Main Achievements:
• Revenue $8M
SUN – ORACLE, NEW YORK, USA
Pre-sales IT Architect
1996 - 1998
Managed large Wall Street customers (at CxO level) as technical architect
(Merrill Lynch, City bank, Morgan Stanley, etc.). As a key sales technical architect
supporting the sales directors: Value based selling, I was responsible in giving
guidance in selling Sun's technology solutions.
The sales strategy was designing jointly the customer's value proposition based
on their business strategy: Analysis on the impact of their existing business and
technical architectures. I was responsible for the business and technical aspects
of the deals, negotiating with CxOs to make the right decisions.
• Front office business process re-engineering and sales of the
appropriate technologies (Servers, Simulation tools, etc.) for Merrill
Lynch
• Performed Business Impact Analysis for CitiBank: opening of extranet
business processes analysis. The result was the sales of technology
licenses (eValet, eCard, eServer) for CitiBank.
• ROI analysis, TCO analysis for Morgan Stanley (consolidation of 35
servers into 1 server (Sun E10K) )
Key Information
Responsibilities:
• Reference Technical Architect
• Product Manager
Working Environment
• Transportation
• US, Germany
• Duration: 4 years
Technical Environment
• BPM
• Call Center, Reservation,
Customer Service
• Java, C++, Windows
Main Achievements:
• Awarded “Outstanding
achiever”
• Creation of new customer value
service center
• ROI $50M
CSX TRANSPORTATION, JACKSONVILLE, FLORIDA,
USA
IT Architect
1993 - 1996
CSX – a global transportation & logistics US company – and Deutsche Bahn –
the major transportation company in Germany – partnered into a multi-million
dollar joint-venture project delivered by Accenture in Germany. As the reference
Architect,
• I managed the architecture of transportation reservation system design and
development for DEUTSCHE BAHN customer service call center
• I was also in charge of aligning the extranet business processes and technical
architecture on behalf of Andersen Consulting to Deutsche Bahn. This
Organizational alignment mega-program was conducted by Andersen
Consulting and involved around 500 resources for several years.
(Awarded in 2006 “Outstanding achiever” by John Andrew, CEO, of CSX)
IT Project / Product Manager
• Responsible for the real-time train reservation system.
• Performed requirement analysis with the business users.
• Performed continuous risk and security analysis.
• Managed the development of the reservation system (reservation at various
levels: train, car, locomotives, tracks, crew, etc). This real time system is
interfaced with the signaling system for tracks and other transportation
companies that uses the CSX tracks.
• Managed a team of 10 developers and managed the given budget.
• Managed the planning from the start to launch.
• ROI = $50 millions over 10 years.
