Patrice - Consultant PEREGRINE SERVICECENTER

Travel consultant @ PFC| Online distribution strategy
As a travel online distribution consultant, I support travel
& tourism industry players (startup, scaleup, licorns) in
their online distribution strategy. I analyze the needs,
opportunities and constraints of your customers, and you
offer them customized solutions to optimize their web
presence and performance. I also advise them on best
practices and market trends, and monitor and evaluate
results. I'm an expert in digital, e-commerce and tourism,
and I’m a people person.

Sales Manager RateHawk France :

Service for booking hotels (Bedbank), air tickets and other travel services
for professionals B2BService for booking hotels, air tickets and other
travel services for professionals B2B (Travel Agencies, Tour Operators)
Sales · Business Development

agency Senior EU partnerships Manager

Prospect, onboard and API partners (technical integration, onboarding and
growth of hosts/listings: GDS, Bedbanks, Attractions, Airlines and Offline
Partners (DMC, Tour Operators)
• Develop close working relationships with key internal stakeholders
to influence their roadmaps and ensure that their teams provide appropriate levels of support to these key partnerships and key enhancements are made to unlock future revenue for the business
• Conduct regular business reviews, QBRs and formal presentations
for internal and external purposes
• Represent ******** in external meetings and industry events

Management of the french subsidiary of an international
company.
launch of the activity, adaptation of the product and services to
the national market. management of all operations: operations,
sales, marketing, communication, hr, finance .

Lodging Operations Manager

• Responsible for leading the Lodging Operations team supporting
B2B contact center.
• In this role I was responsible for implementing, managing and
reporting through Metrics, Service Level Agreements (SLA's) and
Key Performance Indicators.
• Primary customers are Hotel Partners and the Market Management
Team (internal stakeholder.

Regional Manager - Wanup

• Wanup Promote the product in the product Loyalty program and
distribution channel in the tourism and Hotel Industry Hire, coach
and mentor a team of Sales Managers (9 people).
• Manage strategic accounts (major hotel chains, independent hotels,
tour operators in the region to ensure maximum revenue
generation.

Regional Manager

• Travel24 Unister Group-Paris Launch Travel24-deals operations in
France, Belgium (French part), Switzerland (French Part) Hire, coach
and mentor a team of Sales Executives and Sales Associates (9
people).
• Manage strategic accounts (major hotel chains, independent hotels,
tour operators, tourism boards, airlines...) in the region to ensure
maximum revenue generation.
• CRM activities: data and updating the portfolio (follow up and
leads management) Public relations and communication activities in
the French Hotel industry: professional magazines and websites
dedicated to hospitality activities, Workshop with hoteliers,
exhibitions Coordination with the call centre service:
Teleprospection campaigns - outbound calls and script
configuration and customer support: editorial and internet releases
Goals 10 contracts per month per account manager (75% achieved):
results 2012-2014 600 hotels contracted achieved (2.3 stars mainly)..

Sales Manager -

• Rate Tiger eRevMax - Paris Products to sale: Channel manager tools,
PMS connectivity, Webmarketing solution Research and identify
business opportunities and develop a commercial strategy within
independant hotels and chain hotels Establish contact and influence
key decision makers in order to grow our distribution network
Arrange and attend meetings with key distribution prospects in
order to secure deals.

Regional Customer Service Manager Africa and Middle East Air France
In charge of spreading the Customer Service Policy and the reporting
activity of the Sales Call Centres through the Africa and Middle East Area
Contributes to the development of customer loyalty by ensuring
an after-sales service of high quality all over the area
Direct the provision of services to ensure that customers receive an excellent
after sales service with Head Quarter Strategy.
I deployed the new software of Customer Service in various countries in Africa
and Middle East and supervise the settle of the tool and the in-house training.
I have provided that the team had clear direction and performance standards
and the staff trained and motivated to meet set targets.
Management within financial and operational targets, coordination of 5 Call
Centres in this region (80 Customer Service Representatives).
I have done a feasibility study of outsourcing the Call Centre activity
(Project Management) in the Middle east (technical and functional: time frame,
pricing, Project deployment plan, skills, responsibilities, documentation,
training ,commercial, proposals studies for suppliers, multichannel Call Centre
phone, e mail, fax, webchat, mail).