Education, Affiliations and Professional Development
• Senior Member of the Society for Technical Communication (STC).
• Member of the Institute of Engineering and Technology (MIET).
• B.Sc. (Hons) Degree in Electrical and Electronic Engineering.
• RSA Certificate in Teaching English as a Foreign Language.
• Courses: White Paper Summit 2009, Copywriting Summit 2008, FrameMaker, Information Mapping, Amadeus GDS Database, Java, HTML, OOD, Project Management, Yourdon Structured Methodology, ISO Network Protocols, TQM.
Skills and Knowledge
• Industries: Travel, telecoms, automotive, defence, visualisation and semiconductor design.
• Systems: mobile telecom systems – SMS centres, AUCs, cell broadcast and messaging gateways. Customer care, provisioning, network management, global distribution databases (GDS), ITIL.
• Technologies: GSM, GPRS, UMTS, ESN, XML, Java, UNIX, HP-UX, Windows, DOS, VMS, HTML.
• Documents: user manuals, programming, training and installation guides, release notes, sales copy, white papers, case studies, specifications, Help, e-learning, PDF, print and SEO web content.
• Authoring: DITA, Information Mapping, single sourcing and content management.
• Tools: Microsoft Word, Adobe Acrobat, Visio, RoboHELP, FrameMaker, Paint Shop Pro, WebWorks, FrontPage, XMLSpy, AuthorIT, Lotus Notes, MS Office, MS Project and OpenOffice.
• Responsibilities: Team management, recruitment, project management, budget control and quality.
Languages:
English mother tongue, fluent spoken French.
Self Employed Sep 01 – Apr 09
Sophia Antipolis, France
Technical Author / Copywriter
Amadeus SA (Dec 05 – Apr 09)
• Wrote embedded GUI help, training and user manuals for GDS FareXpert applications.
• Single source content management. Legacy RoboHelp/FrameMaker document conversion.
• Wrote the Information Technology Infrastructure Library (ITIL), resulting in improvement of IT infrastructure use.
• Wrote white papers on localization, code reviews, planning and documentation (DITA, XML). These reports are among the top downloads from the company's intranet.
ILOG SA (May 05 – Nov 05)
• Produced SDK documentation and marketing communications for defence mapping applications.
• Created HTML pages and PDF documents using FrameMaker/WebWorks single source.
• Edited over 100 JavaDoc files (API class and default implementation files).
Infineon (Oct 04 – Apr 05)
• Wrote mobile phone integrated circuit hardware, firmware and software design documents.
• Automated legacy document conversion to structured FrameMaker. Designed templates.
• Created technical sales documentation in HTML and PDF for delivery on CD-ROM.
ILOG SA (Apr 04 – Sep 04)
• Wrote software security user, getting started and migration guides.
• Edited code comments for over 100 JSF and JSP files.
• Developed API customisation training courses in XML for Web presentation.
Siemens VDO Automotive (Sep 01 – Mar 04)
• Wrote 40 SDK programming tutorials for embedded automotive applications. Edited JavaDoc.
• Converted tutorials to XML for Java-based e-learning course.
• Assembled online SDK documentation in AuthorIT and wrote guides for demonstration models.
Sema Group Telecoms Jan 96 – Aug 01
Sophia Antipolis, France / Reading, England
Technical Publications Manager / Technical Author
• Set up SGT’s first technical publications team for mobile telecoms SMS/AUC network systems.
• Designed Word/RoboHELP single source Help/print methodology.
• Wrote customer care GUI help, operations and maintenance, training and sales documents.
British Telecoms Jan 77– Dec 91
Milton Keynes / London / Southampton, England
Development Manager / Engineer / Technical Author
• Development manager: Developed £50m network management system. 5 yrs
• Development engineer: Developed network TDM multiplexor with major manufacturers. 5 yrs
• Technical author: Produced distance learning packages for the Technician Education Council. 4 yrs
Periods Not Accounted For Above Jan 92 – Present
Antibes, London, England and others
Contracting Website developer / Copywriter / Test Engineer / Teacher / World Traveller
• Phaedrus Comms SARL: Creating technical writing website. Nov 08 – Present
• SOAA SARL: Web, email copy and prospectus for cinema design consultancy. Aug 08 – Oct 08
• Cable & Wireless: Test scenarios for email system rationalisation. Jul 95 – Dec 95
• Teacher: Travelled around the world. Taught English as a foreign language. Jan 92 – Jun 95
