KEY COMPETENCIES :
• Innovative, pragmatic, self starter, self motivated with good negotiable and project management skills.
• Business acumen with strong analytical and leadership skills.
• Ability to work with virtual teams.
• Knowledge about emerging markets in IT and Financial sectors.
• Excellent knowledge of marketing and statistical methods which help in retaining the ROI along with the customer satisfaction.
• Computer Competencies :
Excellent knowledge of Siebel Finance 8.0, Siebel Marketing 8.0, SIEBEL Tools, Mercury Quality Center, UNIX, HTML, Photoshop, SPSS (Statistical Software), MS OFFICE and MS Project, JIRA, Mantis
• Languages: English (fluent), French (fluent), Hindi (National Language).
EDUCATIONAL COMPETENCIES :
• Siebel 8.0 Essentials [April 2008]
ORACLE University, Paris, FRANCE.
• Masters in Management (BAC +5) , (Majors in Marketing) [Diploma obtained in May 2007]
Euromed - Marseille, Ecole de Management, Marseille, FRANCE.
• Bachelors of Science (BAC +3) with specialisation in Statistics July 1999 to May 2002.
St. Xavier's College, Ahmedabad, INDIA.
• Under Graduate Diploma in Information Technology July 1999 to June 2001.
Specialisation in Advanced JAVA
Gujarat Law Society Institute of Information Technology [GLSIIT], Ahmedabad, INDIA.
• Alliance Healthcare [Paris, France]
Test Consultant (Freelancer) Oct 2010 – Present
Involved in planning, coordinating and executing test scenarios in close association with Business Analysts and Development team of Leonardo (ERP – Supply Chain tool)
Implementing new test strategies based on business requirements and functional specifications in order to have a bug free application.
Involved in UAT testing of new business functionalities and regression tests
Reporting and coordinating about the escalations of the bugs detected on the particular delivered version and about the test reports to the stakeholders of the project
Environment: Leonardo (ERP – Supply Chain tool), HP Quality Centre, JIRA, Windows XP
• T-Systems France SAS [Paris, France]
Siebel CRM Consultant Feb 2008 – Sep 2010
Mondial Assistance France [Paris]
Project - Siebel Migration V6.0 to 8.0 Dec 2009 – Oct 2010
Test Manager
Involved in UAT and regression tests, handling a team of 3 testers
Co-ordinating with the development team and client in order to minimize the bugs and to have error-free application.
Reviewing and validating the solution provided by the development team for the bugs created.
Project review by having weekly meetings with the development teams and management in order to know the project stand how.
Environment: Siebel Call Center 8.0, Siebel Finance 8.0, Mantis, Windows XP
T-Systems GEI GmbH [Saarbrucken]
Project - SI OUX Rollout (France, Spain, Portugal etc.) June 2009 – November 2009
Project Co-ordinator
To examine the functionalities for every profile(employee, line manager, resource manager and human resource) on SIOUX application
Testing on the test environment and training environment
Co-ordinating with the technical and functional EMEA teams by providing and implementing innovation & value driven ideas in order to optimise the process and for better functionality of SIOUX tool
Reviewing and validating projects deliverables
Controlling the reports generated(reporting)
Environment: SI-OUX: SI-OUX is an internal T-Systems tool to maintain skill and resource management for every employee. MS Office, Windows XP, MS Project
Société Générale [Paris]
Project - Siebel Migration V7.5 to 8.0 April 2008 – May 2009
Project Co-ordinator (FrontOffice)
Created functional / technical documentation for the Siebel solution from documented business requirements.
Translating the specifications, giving knowledge transfer about the project to the Indian colleagues.
Main point of contact between French and Indian Team for the GUI sub project.
Co-ordinating with French Co-ordinator in India with respect to technical issues faced by them back in India.
Involved in Lot Management process and delivering them lot by lot to Indian colleagues.
Person in charge to control the progress of the project in order to overcome the deadlines.
Ensuring effective delivery of lots developed offshore.
Quality Gate - Responsible for testing and validating the lots on the Front Office level.
Handling the weekly timesheets concerning the Indian team.
Arranging weekly calls to discuss about the enhancement of the project and the tasks completed in the previous week.
Functional eConfigurator Consultant (COSMOS)
After migration of Siebel 7.5 to 8.0, involved in Unitary Testing the SG products on application level in order to search for data loss.
Analysis of Siebel objects on Siebel 8.0 during unitary testing under the sub project of eConfigurator.
Analysis of Workflows and merging workflows with V 7.5 (SG’s version), 8.0 (standard) and 8.0 (migrated) in order to get customised workflows according client specifications.
Updating Scripts, Constraints, Attributes, UI Properties, Class Definitions, Attributes definitions on Product Administration Screen
Finding the defects by comparing products on 7.5 and 8.0 and then asking the development team to correct them.
Responsible for validating and delivering the products on VF environment if they are OK.
In Assembly Testing, helping the test team if they face any difficulties on VF environment and if products found OK then delivering them on Integration Environment for SG Internal validation.
Correcting the Bugs created on Mercury QC found by SG and re-testing them on development environment after the modifications.
Environment: Siebel Call Center 8.0, Siebel Finance 8.0, Siebel Tools, Mercury Quality Center, IBM DB2, eScript, SQL, PL/SQL, Windows XP, UNIX, phpmyadmin
Groupe Novalis Taitbout [Paris]
Siebel CRM Consultant Feb 2008 – April 2008
Analysing the existing workshop.
Involved in GUI development and configuration of Siebel Call Center 7.7
Development of Smart Scripts
Follow-up and maintaining progress of the test scenarios
Environment: Siebel Call Center 7.7, Siebel Tools, Mercury Quality Center, Oracle, VB Script, SQL, PL/SQL, Windows XP
• LogicaCMG [Paris, France]
Siebel CRM Consultant March 2007 – October 2007
TOTALGAZ.
Project TMA RCLI (Relation Client)
Created functional / technical documentation for the Siebel solution from documented business requirements.
Interacting with client’s technical team in respect to service requests created by the functional users in order to resolve the issues asap.
Maintenance of Siebel Applications (Applet, View, LOV, EIM)
Testing and implementation of PL/SQL queries on Development Server, than on Integeration Server and validate for Production Server.
Involved in internal validation by testing the test scenarios in Mercury Quality Center and validate them for the next phase of testing
Environment: Siebel Call Center 7.0, Siebel Contact Plus 7.0, Siebel Tools, Mercury Quality Center, Oracle, VB Script, SQL, PL/SQL, Windows XP, Unix
• General Electric Healthcare Technologies [Paris, France]
Online Campaign Management Specialist June 2006 – December 2006
Siebel Campaign Management Tool Leader
– Acquire hands on experience in the new ECS/SmartMail Campaign Management Process.
– Lead the successful transition from ATG to Siebel Campaign management
– Developed a SmartMail process which reduced the SM preparation/sent cycle.
– Improve the quality in the design & content of smartmails to bring average CTR to 15%.
– Responsible of the SmartMail database integrity, accuracy and analysis.
– Involved in Testing and implementation of Siebel 7.8 “Campaign Management” for more precise CRM solutions against the old tool ATG.
– Communicating and reporting to US team about the enhancement of the project, issues encountered, constraints…
Site Quality and Metrics Reporting
– Prepare weekly & monthly quality reports to enable the successful analysis of site effectiveness.
– Deliver analytical and qualitative information & recommendations from Business Objects and SITESTAT tool.
– Lead & support new initiatives to improve site quality and relevance to GE’s customers.
– Attained Six Sigma Training on Reporting and Data Management.
Site Referencing
– Develop strategies to maximize the Search Engine Optimization for newly created Web Pages.
– Support the Web team with innovative ideas to increase the Web traffic and benchmarking with other Healthcare websites.
Environment: Windows XP, MS Office, MS Project 2003, Siebel Campaign Management 8.0, Siebel Marketing 8.0, SiteStat, Dreamweaver, Adobe Photoshop, HTML
• Hauthuille Investors Relations GmbH [Stuttgart,Germany]
Investor Relation Officer September 2004 – August 2005
First Project - Planning, organizing and executing Institutional meetings in Europe and North America.
Second Project – Involved in European mergers and acquisitions mainly in the field of German Screw-Cutting Industries.
Third Project – Highly involved in Euro-Indian mergers and acquisitions primarily in pharmaceutical sector.
Fourth Project – Rigorously involved in Fund raising ($5 million) for the business expansion of our UK based client in Oil and Gas sector.
Environment: Windows XP, MS Office, MS Project 2003
• Reliance Communications [Ahmedabad,India]
Business Development Executive June 2000 – May 2002
Doing market analysis for promoting Reliance’s products and services using 4Ps & 4Cs in particular regions.
Include product positioning, packaging and developing innovative approaches to product marketing.
Responsible for contacting dealers and companies for more business developments for CDMA models.
Developing and presenting plans to sales and trade partners.
Building a partnership relation with the supplier base and preparing strategies with Sales Force to increase the market share.
Environment: Windows XP, MS Office, MS Project 2003
