EDUCATION:
June 1998: Baccalaureate in Mathematics
July 2004: Degree in Computer Science Engineering: from ENSI (Tunisian Computer Science University) with Option: System & Network engineering.
TECHNICAL EXPERTISE:
OS: UNIX, HP-UX, SUN, Linux, Windows
Languages: SQL, PL/SQL, JAVA, JSP, ASP, PHP, J2EE, JavaScript, Visual Basic 6, VBScript, HTML/DHTML, XML/XSL/XHTML, C/C++, C#, Microsoft.Net (C# et VB.NET), MPI & MPICH, ADA, MIPS, UNIX script shell.
RDBMS: Oracle 8i/9i/10g/11g, ACCESS, SQL Server, INFORMIX, MySQL.
Design: UML.
Tools & Systems: LHS BSCS 7, LHS BSCS iX R1, LHS BSCS iX R2, LHS BSCS iX R3, iX Mediation, PeopleSoft CRM v8.9, Java2 Standard Edition, J2EE, Eclipse, JBuilder, TOAD, SQL Developer, ClearCase & ClearQuest Microsoft Visual Studio 2003/2005, Microsoft Office XP/2003/2007, PhotoShop7, PhotoImpact8, Dreamweaver, Flash MX , Maple 6, Matlab5, Visio, Rational Rose, Power AMC Designer, Bugzilla, Mantis, Testlink.
Web Servers : Tomcat, Netscape Entreprise Server, IIS, EasyPHP.
Operating Systems: UNIX (HP-UX, SUN Solaris, IBM-AIX), Windows (95/98, NT, 2000, XP and Vista)
Technologies & Networks : GSM/GPRS, SS7 protocols, SNMP, CMIP, Ethernet, Wi-Fi, firewall, TCP/IP, IPV4, IPV6, X25, Protocols (TCP/IP, UDP, SMTP, RTP/RTCP), Standard ISO, sockets, LAN/WAN, Toking ring, PPP, IEEE 802.11, Bluetooth, Ad hoc, FDDI, Frame relay, ISDN, RSVP, GPRS, UMTS, QoS, DiffServ, VoIP, ATM, protocols of routing (RIP, OSPF...), HPopenview, DHCP, DNS, LDAP, NFS (Samba), FTP…
BSCS EXPERTISE:
Years of BSCS experience: Almost 6 years.
Versions of BSCS: BSCS 7, BSCS iX release 1, BSCS iX release 2 and BSCS iX release 3
Areas of BSCS: KV, SP, RA, MP, CMS, CX, SX, POS, CPX, PCX, PX, AX, MX, MI, GMD, NPX, SY, SV, SOI Servers, iX Mediation, rating, billing, DMF and Database scripts (SQL, PL/SQL).
PERSONAL SKILLS:
Core skills: highly motivated, team player, smart and fast learner, hard worker.
LANGUAGES:
Arabic: mother tongue
French: written, spoken and read perfectly
English: written and read perfectly, spoken: good working level
•Participate in BSCSiX release 2 migration project for Tunisia Telecom (www.tunisietelecom.tn)
•Participate in BSCS iX release 3 migration project for Orascom Telecom Tunisia (first private operator in Tunisia, www.tunisiana.com).
•Participate in the BSCS iX release 2 migration project for COSMOTE (first operator in Greece, www.cosmote.gr)
•Providing technical BSCS production support.
•Analyzing customers’ requirements and ‘translate’ them to LHS developers and software architects.
•Respond to customers’ RFIs and RFPs (Request for Information, Request for Proposal) and other technical queries.
•Formulate customers’ needs to technical specifications and Provide solutions to meet customer business requirements.
•Design and implementation of new business functionalities.
•Helping customers to understand the new BSCS features and adapt them to their requirements.
•Follow up all technical aspects related to BSCS issue tracking and solving.
•Efficient knowledge of BSCS IX architecture.
-Rating (TEH, DIH, FIH, PRIH, RIH, PCCH, CCH, RLH)
-Billing (BCH, BGH, DSH, BillServ).
-Payment (PTH, PIH, IOH & UCH)
-Customer Care (CX,PCX and SOI servers)
-Competent to troubleshoot and maintain BSCS backend processes.
-BSCS Online modules skills (Product Center, motivations and incentives, external interface, SY).
-Preparing and animating workshops.
-Writing system functional specifications document.
-BSCS iXr3 Integration, baseline setup and configuration.
-Identifying and solving anomalies and misconfigurations.
-Installing and configuring monitoring center MX (MX, SNMP and bscsixr3 supervisors) to supervise and monitor all BSCS nodes/processes (including remotely starting and stopping of BSCS processes).
-1st and 2sd level Support to perform their trouble shooting for BSCS iX Release 2 and BSCS iX Release 3
-Perform functional and data mapping of multiple legacy systems (i.e. CRM, Data warehouse IMX...) to BSCS iXr3.
-Developing an interfaces between BSCS and others legacy systems.
