Omrane - Consultant COHERIS CRM

WORK EXPERIENCE

January 2020 – Today: Billing Consultant - Ericssson
- Support Billing Orange Morocco BSCSix18.
- API TMF Support and implementation.
- API Replication SIRIO -BSCS Support
- Design and proposal of technical solutions.
- Analysis of problems (troubleshooting, investigation…).

January 2019 – December 2019: Integration lead - GFI
- Migration billing system project SIRIO -BSCSix18 Orange Morocco.
- API TMF Integration (Payment, Customer, Billing Account, …).
- API Replication SIRIO -BSCS integration.
- Mediation.
- Design and proposal of technical solutions.
- Analysis of problems (troubleshooting, investigation…).

November 2016 – December 2018: billing SA - ERICSSON
- ADM Zain Sudan
- Analysis of business processes and solutions implementation.
- Writing of technical and functional specifications.
- Design and proposal of technical solutions.
- New commercial offers configuration: Rate Plan, Services, Service Class, dedicated account, Accumulators, Service, Offering Bits, Free Unit, Promotions, Tax packages, roaming tariff configuration ...
- Design and conception of non-kernel solutions.
- Non-Kernel development.

November 2016 – October 2017: DUNNING SA - Ericsson
- Uplift project CBIO 2.1 to CBIO 3.1 Zain Sudan
- Dunning customer business requirements analysis.
- Dunning Workflow design.
- iX Collection R2 installation.
- iX Collection R2 integration with BSCS iX R4.
- Design of flexible solution to configure dunning workflow using ADMX web application.
- New collection adapter actions development.

February 2016 – October 2016: Billing expert - MOROCCO TELECOM
- Responsible for executing the Revenue Assurance actions.
- Responsible for gathering and Analyzing the new billing and rating business requirements and defining the solutions.
- Responsible for the technical integrity of the billing and Rating solutions and ensuring that design is aligned to business requirement.
- Following up with the implementation team and update the project architecture accordingly.
- Support of Morocco Telecom Billing team.
- BSCS ix R2

Mars 2015 – February 2016: Billing consultant - Atos
- TMA Morocco Telecom
- Customization, development and configuration of CX/SOI.
- Web service development.
- BSCS configuration.
- BSCS Non-Kernel application development.
- Production support.
- Provide system functional and technical onsite support.
- System defects fixing and work around solution implementation.
- Writing functional and technical specification documents.
- Writing the solution’s test book.
- Perform the unitary and the integration tests.
- Preparing and Packaging the new deliveries.

July 2014 – March 2015: billing consultant - GFI
- Link Billing Migration on BSCS IXr2
- Handle production support for CX and SOI.
- Manage change requests and deliveries related to customer care (CX/SOI/WS…).
- Workaround java application support and development.
- Technical writing,
- BSCS ix R2,
- Analyze of the existents business process on the current billing systems.
- Adaptation of the current business process from the link billing system to BSCS IX II system
- Design, development and delivery of New Solutions.
- SOI server’s installation and full configuration [FF, CMS, JCIL, BILLSRV].
- BSCS web services installation and deployment.
- Performing SOI components, CX and BSCS web service performance and load tests.
- Development of all customer care batch tools.
- CMS Applications and web service clients Development and Integration with EAI and external interfaces.
- BSCS web services Development, Customization and integration with EAI and - ---Payment gateway.
- Mass Action Tools Development, deployment and testing.
- Perform integration tests and user acceptance tests for all customer care batch area.
- Perform integration tests and user acceptance tests for provisioning, BSCS web services and CX.
- Billing processes monitoring.
- Ability to produce solution’s technical and functional specifications.

September 2011 - March 2013: technical lead - ALCATEL Lucent
- Responsible of specific developments for ALU account (POS, Stock & Payment, Dunning) MOBICOM Mongolia
- Management of a team of 7 developers.
- Assignment of tasks, technical reference for the team.
- Interface between the customer and the integrator.
- Project Planning, Workshop for requirement definition.
- Input for steering committees.
- Analysis of business processes and solutions implementation.
- Writing and validation of technical and functional specifications.
- Evolution development and bug fixes.
- UAT and post production support.
- Responsible of the coherence of the document repository.

April 2009 – September 2011: crm consultant - Alcatel Lucent
- Support CRM Morocco Telecom solution for call centers Internet.
- Business process analysis and design.
- Writing functional and technical specification documents.
- Writing the solution’s test book.
- Perform the unitary and the integration tests.
- Preparing and Packaging the new deliveries.
- System defects fixing and work around solution implementation.

Avr 2009 - Aujourd'hui
Chef de projet TMA Coheris CRM Internet Alcatel Lucent
- Support de la solution Maroc Telecom pour les centres d’appel Internet.
- Coheris v 3
- Business Intelligence HARRY
- Spécifications, Développement, Intégration,Â

Dec. 2008 – Avr 2009
Consultant CRM – Billcom-Consulting
- Développent projet Angola Telecom
- Coheris V4.0
- Test, Intégration, Validation,Â

Sept-2008 – Avril 2009
Enseignant à l’Institut Supérieure d’Informatique et des Technologies des Communications Hammam Sousse - Tunisie

COMPETENCES
Langages de programmation
Bases des données
Serveurs l’application C/C++, Java, JavaScript, HTML, VB,
Oracle, SQL Server, MySQL
Websphere, Tomcat, Jboss

FORMATION
2005 - 2008
Ingénieur en télécommunications – Ecole Supérieure des Communications de Tunis- Tunisie.

2002 - 2005
Diplôme Universitaire des Technologies en Télécommunication – Institut Supérieur d’Informatiques et des Technologies des Communications Hammam Sousse - Tunisie

Skills

Operating Systems: Unix/Linux; Windows,
Languages: C, C++, Java, J2EE, UML, Visual Basic, HTML, JavaScript, XML, RhinoScript (COHERIS), JSF, Spring batchs, Hibernate, XML C#, JSP, shell scripting, ProC.
Database: Oracle 10, Oracle 11, SQL/PLSQL.
Networks: Protocols TCP/IP, System administration and network security, GSM, Certifications CISCO CCNA 1, CCNA 2, CCNA 3, CCNA 4.
Software: COHERIS, HARRY, BSCS, Microsoft Dynamics CRM, CX.
Applications Servers: Webesphere, Tomcat, Jboss.

LANGUAGE

Arabic: Native Language.
French: Excellent writing, reading, and speaking ability
English: Good writing, reading, and speaking ability.