A Senior -level position in IT software Development & Maintenance
SUMMARY.
- Extensive IT experience in Application design, Business Analysis and programming.
- Strong team player, a self-starter, excellent oral and written communication skill, excellent customer relations experience. Dedicated and completely focused on meeting the project time lines, able to meet the tight dead lines, able to work with users and technical staffs at all levels and willing to work past the regular hours.
- Software Consulting. Development Life Cycle experience of full life cycle, Planning and conducted users training.
- Self motivated, with ability to work on both projects specific and self-directed teams.
- Extensive experience in Business Applications such as: Land Management System, Import Export, L/C, Inventory Control System, Office Shop Rental System, Order Processing, Textile/Yarn Manufacturing, General Accounting, Accounts Receivable, Accounts Payable, Payroll, Purchase Order, and health care etc. Participated in architecture design of an application system and individual modules. Experience in integrating enterprise applications.
- More than 13 years strong experience on PowerHouse 4GL (QDESIGN, QUICK, QUIZ QTP & PHD). Relational Database knowledge. A demonstrated ability to deal with customers
- Worked on new applications, modifications and troubleshooting of Payroll, HR, Finance and Medical Record’s department, on calls, technical documentation.
- Successfully modified Children’s Hospital customized programs to year 2000 compliance.
- Promoted in 1998 from Computer Systems Analyst level II to level III, the promotion was on Merit basis.
- Highly skilled Analyst/Programmer with extensive experience in healthcare systems, order processing, invoicing and accounting applications.
- Self-starter, experienced in project leadership and management from inception through development and implementation.
- Team oriented and self motivated, producing quality results with minimal direction. Fast learner.
WORK EXPERIENCE
July 2008–Present Roshan (Telecom Development Company Afghanistan, Ltd.)
Working as Sr. Manager Development & Maintenance IT Department
Responsibilities include managing IT department including Application Development, Managing IT billing development and DWH. My responsibility also include managing IT Department in absence of IT Director.
Participate in RFP. Coordinating with outsourcing vendors, Monitoring day to day activities of IT department. Coordinating with Customer Care, Manage CRM and CRM Enhancements. Sales Management System, Procurement System, SIM maintenance, Sales reporting tool, BSS Rollout, oversee and manage Billing process and issues, coordinate with Revenue Assurance for any billing disputes. Managing DWH team and ETL processes. Managing overall deployment & testing. Involve in recruiting local resources. Coordinating with vendors. Acting as coordinator between IT and Customer Care & Sales Department. Documentation on SharePoint. Looking after daily issues of Call Center, Manage Call Center all requests, involved in IT budgeting, hiring staffs and their annual performance review. Maintaining IT department KPIs. Supervising the in-house development, ensuring the quality, testing and implementation. Involve in teaching and upgrading the local staffs.
2008 -2008 CGI Information Systems and Management Consultants Inc, Victoria, British Columbia, Canada
Worked as Consultant and responsible for Ministry of Education’s projects
Involved in a big project to modify the existing School System for Ministry of Education.
Software : Cognos Powerhouse, DCL, VMS Hardware : VAX Cluster
2007-2008 Abacus Corporation, Maryland, USA / Phoenix American Inc. San Rafael, California, USA
Worked as Consultant. The projects involve tune up of existing systems and creating new systems and
Modifying existing programs. IT testing and documentation. Extensive Business Analysis. Support to users.
Production support, Troubleshooting, Exporting data to EXCEL sheet. FTP files. Manage Project Plans.
Dealing with data dictionary change and addition.
Software: Cognos Powerhouse, DCL, And Reflection Hardware: VAX Clusters, Open VMS, Reflection, Microsoft tools
2006-2007 ALTA IT Services, Maryland, USA
Worked as Sr. Programmer Analyst at CORAM HEALTHCARE in Columbia, Maryland, USA.
Worked on various requests to make changes in the systems. Interacting with users to define the needs. Prepare and present documents on the status of projects. Provide guidance to enhance the system. Supporting the system at level 2 and 3. Responsible for ad hoc complex reports and queries. Look after Account Receivable systems. Production support and troubleshooting.
Software: Powerhouse, DCL, WRQ Reflection, EDT Hardware: VAX Cluster, VMS Ver. 6.2 (Rdb environment)
2001–2006 North York Community Care Access Centre, North York, Canada An agency of Ministry of Health
Programmer Analyst
My responsibilities include development of new custom applications. Systems Analysis, work with users from the beginning of design phase through programming and testing. Documents all newly created programs and procedures. Development includes designing, programming, testing and successfully implementation of system. Support and guidance to testers to make software error free. Diagnosis and correction of production issues. Parallel testing. Convert existing data and creating spreadsheets or vice versa. Creating Flat files to export. Created quite number of new systems such as ordering system which transmit to healthcare provides every 30 minutes using EDX (Electronic Data Exchange) and fax. Manages projects, job estimation, documentation and users support
Software: Powerhouse Ver. 8.13.D, UNIX script. Hardware: Data General Aviion. UNIX
2000 – 2001 Jewelstone Systems Inc. Toronto, Canada One of the top 50 Best Managed private company of Canada
Senior Developer
Worked on Mutual Fund software “UNITRAX”, Debugged existing software and developed new quoted projects.
Software : Powerhouse Ver 6.07
Hardware : IBM AS/400/ OS400 Ver. 6.2-1H3 Utilities: PHD, QUIZ, QUICK, QTP, SEU, CL and Reflection
1997 –2000 The Children’s Hospital, Denver, Colorado, USA One of the top 10 Hospital for children of USA
Computer Systems Analyst III
Y2K Compliance
• Changes and troubleshooting of existing systems.
• Designing new process and applications.
• Lead programmer for HR, Payroll and Finance departments.
• Created process and Batch job using Digital Command Language (DCL).
• Technical documentation.
• Created programs to download of existing system TPA (The Precision Alternative, HBOC) to Ceridian Payroll & HR Systems and Power plus Flex Dollars System.
Software : PowerHouse Ver. 7.10.F1 & 6.20E3
Hardware: VAX Cluster (DEC ALPHA 2100) OS : Open VMS Utilities : PHD, QDESIGN, QUIZ, QUICK, QTP, DCL, ED, EVE, Crystal Report Writer, Ceridian, & PowerPlus and MS Office (Word, Excel, MS Access, PowerPoint)
1996–1997 Mood Cosmetics, Stamford, Connecticut, USA A telemarketing company of USA
MIS Manager
Reported to Vice President.
Job Responsibilities includes Management of the MIS Department, Planing, Atomization, Upgrade of hard wares and soft wares, Customization of users need at head office and branch office, Implementation of the right software, trouble shooting, and administration of Networking, Coordination between higher management and consultant, looking after the data
Communication between head office and its other offices. Maintaining 30 users.
Hardware : PCs
OS : WINDOWS 3.11 & Windows 95
Network : Windows NT 3.51 & Netware 3.11
Utilities : Lotus, Norton Utilities and Jumbo Backup system.
1993-1995 Joint-Venture ABM Computer Systems, Tashkent, Uzbekistan
General Director
Established a joint venture of my parent company and local Uzbek partner.
Duties included managing newly created joint venture. Being in top position I was
Running the whole show including hardware sales to software projects.
