American with work authorization in France
A solution-oriented Telecom Billing specialist with 6 years hands-on experience on 2 major billing packages, Kenan Arbor BP and Amdocs Enabler. An effective communicator and highly co-operative team member, with proven ability to implement and integrate large scale billing packages in various countries.
HIGHLIGHTS
• Solid experience on various combination of CRM/Billing integration, including Clarify/Arbor, Siebel/Arbor, and Siebel/Amdocs.
• Substantial knowledge with billing system data migration, consisting of 3 projects experience with Arbor and 1 project experience with Amdocs.
• Familiar with all modules that assembled the billing life cycle, including customer care, usage processing, bill generating, payment, collection, etc.
• Technical skills with knowledge of Oracle, UNIX - Sun Solaris, C++, SQL, Database Design, Billing Application Architecture, System Integration, and System Migration.
EDUCATION
Bachelor of Science in Chemical Engineering, December 1998, Virginia Polytechnic & State University, Blacksburg, VA, USA
LANGUAGE SKILLS
● English – Fluent
● Chinese – Fluent
● French – Advanced
September 2004 – December 2005
Consultant, Hewlett Packard, Beijing, China
Projects: Beijing Mobile (Beijing, China), Sichuan Telecom (Sichuan, China)
* Key Responsibilities:
• Essential team member of Beijing Mobile requirement team to gather customer management requirements for prepaid and postpaid businesses, residential and corporate customers. Worked closely with Amdocs professionals to outline the customer and financial structures for Beijing Mobile’s Billing System.
• Functional Architect of Beijing Mobile integration team to realize the Billing/CRM data model mapping, event mapping, and detail product mapping.
• Provided comprehensive billing knowledge and experience to Sichuan Telecom Billing Team on integration and billing customization subjects.
• Worked closely with the Arbor configuration team to complete the detail design for integrating between Billing and Data Warehouse.
May 2004 – September 2004
Independent Telecom Billing Consultant
Project: Polish Telecom (Warsaw, Poland)
* Key Responsibilities:
• Involved in migration of seven smaller and different databases to a single integrated database for Polish Telecom. My responsibility covered the usage data conversion, including analyzing customer legacy databases, designing and developing the conversion program.
March 1999 – June 2003
Consultant, Accenture, Washington, DC, USA
Projects: Singapore Telecom (Singapore), Spark (Taiwan), Cable & Wireless (Virginia, USA)
* Key Responsibilities:
• Brought on board to Singapore Telecom to provide support for System Testing Team to redefine system testing strategy and approach.
• Ensured client confidence in Accenture solution by demonstrating extensive billing expertise to the client manager and conducting training sessions on Arbor BP for Accenture and client personnel
• Supervised the Billing Interface Team to successfully implement the interface tools between Arbor billing system and four other systems (Clarify, BillDat, Unisys, Banks) for Spark. My main contributions included finalizing interface approach and solutions with functional and technical design.
• Delivered excellent billing solutions to the unique Taiwanese Telecom market and gained respect of client management and end-users.
• Coordinated and conducted training sessions for Accenture and client personnel for numerous projects.
• Worked with a team to implement Arbor/BP for Cable & Wireless USA. My role was the lead programmer to deliver the data conversion program and billing interface package.
