Self-motivated, analytical professional with international and solid experience in business development, services delivery, consulting, process engineering, people management; background includes computer networking and enterprise integration.
• Excellent communication skills, problem-solving ability, and relationship management techniques useful when working with customers, stakeholders and internal team members.
• Able to influence teams of personnel from numerous perspectives to converge upon single decision.
• Project management professional with constant attention to process improvement and cost controls.
• Familiar with IT services management.
• Speaks English and French.
Current Responsibilities:
Senior Program Manager, Public and Large Enterprise, Sales Operations Merges & Acquisitions (M&A)
Reporting to a Public and Large Enterprise EMEA Sales Operations Executive Director, this is a key role responsible for leading the operational integration of acquisitions into the business, to enable a quick ramp of new businesses within the current Dell sales & solutions organizations.
Year 2010 Achievements:
• Designed Enterprise Sales playbook to support and enable growth across Asian countries.
• Launched from scratch an Enterprise services line of business in Japan to generate Revenue at +$3M, quarterly!
• Introduced new Storage delivery capabilities in APJ, program management, to generate Revenue by +$0.2M, quarterly!
• Increased APJ Margin by GAAP +$0.7M, quarterly! Re-assessment of actual COGS with Operational performances.
• Aligned APJ Pricing with operational Costs to increase GAAP Margin by +$0.5M the first quarter, then $0.1M quarterly!
My Skills at a glance:
• Technical:
4 years (HP) on Telecom/Mobility devices, applications and integration services.
4 years (DELL) on Client integration services, End User Computing, Desktop, Workstation…
4 years (DELL) on Enterprise deployment services on Servers, Storages, Networking, Data Center and Cloud.
9 years overall in Information Technology and Services.
• Management:
2 years (DELL) people manager.
PMI® Project Management Professional certified.
• Business acumen:
Productivity and quality management.
Sales operations, Marketing and demand operations.
Cross function management to enhance functionality while maintaining simplicity.
Finance, tower P&L management, Demand or As-Sold to GAAP optimization, Cost scaling, ROI.
• Education:
Master Degree in Applied Mathematics and Computing, France.
Specialized in Telecommunication and Computer Networking.
Senior Manager
2011 – Present
Covering Europe, Middle East and Africa (EMEA)
France, Paris
EMEA Sales Operations Program Manager, Merges & Acquisitions (M&A)
Lead integration pgrs to drive rapid integration of newly acquired businesses
Identify operational issues to avoid bottlenecks to ramping sales of the acquired company
Identify additional resources (people, tools and equipment) that require investment budget to support ramping of sales
Align to related M&A functions to ensure stakeholder requirements in the acquired company: HR, Training, Facilities…
Escalation management
APJ Enterprise Tower Lead
2009 – 2011
Covering Asia Pacific and Japan (APJ)
Malaysia, Penang
APJ Services Tower Manager across functions and Operations reviews Leader
Strategy to deliver optimized results against Global Services strategic initiatives
Accountable for Enterprise and Client Install Services ($12M/year) regardless of where technology processes or professional capabilities reside
Key Performance Indicator (KPI) management and Reporting standardization
Drive Productivity, Quality and Financial performance for Enterprise Tower
Process and Tool ownership, design, automation and services improvement
Global Process Manager
2008 – 2009
Covering Americas, EMEA and APJ
France, Paris
Define and implement Escalation, Exception and Rejection processes
Define and implement Dell Order process to engage Dell Services Partners
Capacity planning model (align resources on the strategy and the objectives)
Review end-to-end Dell Order Management processes
Integration Services, Line Manager
2007 – 2008
Covering France, Greece, Italy, Portugal and Spain
France, Paris
Managing team of 9 persons over 5 countries
Owner of an $8M/quarter business (shadow P&L)
Involved in large tenders/RFP > $500k/an (Finance, Marketing, Offer)
Strategies and Business development of custom Services in Southern Europe
Business Developer, Project Manager
2005 – 2007
Covering France
France, Paris
Field Business Developer: $2.5M/quarter of pure Services activities!
Project Management: initiation, how to get it done? Planning, control, closure
Solution Architecture: what is the best integration solution that suits you?
Consulting: Hardware Integration, Software, Assets management
Technical Project Manager
2002 – 2005
Covering France
France, Lyon
Manage the customer technical relationship from presales to delivery
Project Management: initiation, work? control, closure and project billing
Dedicated to ALCATEL Telecom Mgt Platforms for 1.5 years ($200k projects)
Dedicated to LOGICA CMG Telecom Platforms for 2 years ($1M projects)
Internship: Software Developer
2001
France, Paris Server license assessment and measurements
Software coding on UNIX platforms: AIX, SOLARIS, SUN-OS, HPUX
Internship: Test and Validation Engineer
2000
Ireland, Limerick Test automation on OAM signalization/alarm cells (ATM networks)
TCL and Shell coding to assess factory built Telecom ADSL network cards
