Tuan - Chef de projet PROJECT MANAGEMENT OFFICE

Project Manager HSBC (Paris, FR)
May 2013 – ongoing Contractor
Currently working in Fixed Income IT Development team in the Global Banking & Market business unit

Projects: In charge of all Evergreening initiative for Fixed Income IT such as Client Desktop Migration (CWD), Infrastructure migration initiative (MQ, Oracle)

Client Desktop Migration – CWD3 – Up to 12 resources from FR / UK / US / HK
• Deliver all F2B Fixed Income applications for customers compliant with the new client workstation environment based on Win7 / Office 2010.
• 25 critical and sensitive Applications in scope impacting 700 machines
o Front Office tools (Summit, Excel based, Homemade applications in C#, NSDK)
o E-trading applications
o Operations applications
• Main stakeholder for Fixed Income Asset class for France in the global program
• Define and produce project schedule
• Coordinate between Development, IT Operations, Productions, End users.
• Assuring first level of support with end users (Traders, Operations, Product Control, Finance, Market Risk)
• Tracking and follow up all issues, risks, tests to ensure high quality deliveries

Reuters 3000 Xtra / PPPRO migration to Thomson Reuters Eikon.
Reuters PPPRO is highly used by Traders and FO tools in Fixed Income applications
• Scope definition
• Stakeholder with the Reuters vendor to get commitment, hot fix and feedbacks
• Coordinate between Development, IT Operations, Productions, End users.

MQ migration to V7 / Oracle 9 to 11
• Identify applications and system impacted (Summit, Markitwire, Summit Back bonds)
• Define and produce project schedule
• Follow up to delivery

Product Delivery Manager
Misys (Puteaux, FR)
October 2010 – April 2013 Permanent
Thomson Reuters & Misys are the results from the Vista Equity Partner acquisitions.

Product Delivery Management
 In charge of Care & Maintenance for Kondor+ & Kondor Structured Products – Service Pack / Hot Fixes.
Represents 2 Service Pack / 100 Hot Fixes / around 3000 bugs per year.
 Lead and coordinate the whole product life cycle.
 Define & monitor the schedule for new deliveries, ensuring the high quality and on time deliveries
 Work closely with regions Project managers in their customer upgrades projects.
 Ability to manage several releases in parallel
 Provide regular reporting and KPI to Senior management

Process Improvement: Change Management – Risk Management tool suite to JIRA
A change management process has been introduced in 2012 to move our entire tool suite -Requirement, Defect management to JIRA
 Highly involved as functional process expert for the project
 Design / define process & templates for the new tool suite (JIRA)
 Support during the deployment phase to main users

Skills:
 Software Delivery management
 Customer Driven
 Escalation Management
 Change Management
 Quantitative & Analytics knowledge

Lead Process Engineer Thomson Reuters (Puteaux, FR)
January 2007 – September 2010 Permanent
Thomson Reuters – Markets division is specialized in financial software deliveries.
In a Quality Assurance organization, I was leading the Process and Tools team for the B.U. “Risk Management” - 700 users

Team management:
 Functional management off shore, objectives definition and follow up
 Recruitment & Training
 Team processes definition and deployment based on AGILE / SCRUM methodologies

Process Improvement: Change Management – 1 year
 Risk Management business unit representative for corporate programs.
Specify customized requirements for the Risk Management business unit
o Workshop with end users
o High complexity for multibranching.
o Tools interface - Salesforce, HP Quality Center

Reporting: BI solution developed for Risk Management – 700 m.d
My team responsibility is to provide information from the field for project managers and senior management. This information provides quality, cost, monitoring.
 Creation of a data warehouse stored with SQL Server linked to all tools used in Risk Management
 Develop with ETL tools - SSIS (SQL Server Integration Services) for data transformation and extraction
 Manage customer needs and produce functional specifications

Skills:
 Business Intelligence : Build a BI solution from tools audit to reporting delivery
Data transformation with SSIS / Reporting : Business Object XI R2 / 3.2
 Project Management and Agile Team Lead / Scrum Master
 Change Management, from program initiation to end users training & support.
 Product lifecycle process & tools expertise.
 Tools expertise : Teamtrack, Lotus / Siebel / Sharepoint / HP Quality Center / Planview / Subversion

Project Coordinator Thomson Reuters (Puteaux, FR)
March 2006 – December 2006 (9 months) Internship

Project: Delivery of 3000Xtra components in an international context - Thailand, US, UK
 Project Management

Software Developer SFR (La Defense, FR)
July 2004 – September 2004 (3 months) Internship

Project: Normalization and automation of regular quality indicators. These measures aim to monitor daily activity for data / voice / sms traffic
 Metrics analysis and definition
 Development – VBA