Telecoms CRM
2008 – Today (3 ans) Freelance Consultant (Benjamin Sprung Conseil)
Senior Consultant
Michael Page IT department/Business Analysis
Business Analyst for accounting, CRM, reporting migration project:
• Impact analysis on Coda Financials and surrounding software (CRM, Crystal Reports…)
• Specification and integration of finance solutions into CODA Financials software suite (ePay, eAssets, eStatements)
Technical context: CRM Profile, CODA Financials, MSAccess, SQL-Server
Atos Origin Infogerance for CANAL+
Oracle Billing and Revenue Management Consultant:
• Audit and write Canal+ procedures
• Train and transfer procedures to Atos
Technical context: Oracle BRM, Unix
Orange Business Services/Customer Services & Operations
Voice offer migration project:
• IT business owner for Revenue Assurance team during study phase: functional perimeter and architecture analysis
• Data Handling during project phase: mapping specifications and execution (upload files production)
Technical context: Oracle BRM, MSAccess
2007 – 2008 (6 months) Kurt Salmon (Ineum Consulting, Deloitte)
Consultant Senior, Communication Media & Télécoms
SFR/Sales Department/Back Office
CRM project manager / Business Systems Analyst:
• Business Process analysis, functional requirements
• Project management: Coordination with IT department for release planning, default resolution, contents and proposals analysis
Technical context: Selligent X@, SQL Server
2003 – 2007 (4 years) Altran
Senior Consultant, Telecoms Electronics & Media
Orange/ROSI/DPS/Voice and Unified Messaging
Webmail 2.0 project manager:
• Project management: Planning, costs, reporting, supplier proposals and deliverables analysis
• Interface with Development, Test and Marketing teams
Technical context: Front-end web 2.0 (open source Dojo), API XML
SFR/DGRS/DIS/Value added services
Web portals project manager:
• Project management: Planning, costs, reporting, supplier proposals and deliverables analysis
• Interface with Web agency, Test and Marketing teams
Technical context: CMS (Content Managt Solution) Fullsix
Orange Business Services/Equant/Customer Services & Operations
Voice offer migration project:
• Data cleaning / Pilot system testing
• IT business owner for billing operations team: Target system functional perimeter and architecture analysis
Technical context: Oracle BRM
Cegetel/Enterprise department
Reporting solution migration project manager
Technical context: Actuate eReports, Unix, Oracle
SFR/Sales department/Back Office
Business Analyst CRM / Offer migration project manager / Business systems analyst:
• Tariff plan mapping specification
• Subscription tool deployment
Technical context: Amdocs Clarify
2000 – 2003 (2½ years) Accenture
Process Analyst, Communications & High Tech
Cegetel/Enterprise department
CRM Business Analyst / Offer deployment project
• Enterprise Network Interconnexion Offer modelling
• Implementation into Clarify
Technical context: AMDOCS Clarify Process Manager
Orange IT department
Billing project Project Management and Organization (PMO): teams planning and supplier contract analysis and merge into global planning
Orange Business Services (France Telecom Enterprise)
CRM Business Analyst / Enterprise offer modelling (Visio)
Orange Business Services (France Telecom eBusiness)
e-Procurement project Business Analyst (iPlanet BuyerXpert)
Bouygues Telecom / 6th Sense portal
Mobile services (Wap) business requirements and project management
2000 (9 months) Start-up, services (Internet Mobile Technologies)
ePayment service project:
• Business Plan, Search for partnerships
• Coordination for pilot service
Technical context: JSP, Apache, TomCat, Oracle
1996 – 2000 (3½ years) Medium-sized enterprise, luxury sector (Sprung Frères)
IT and business projects:
• Changed a specific IT to a business software:
• IT audit, Business requirements
• Business software selection and project management
• Business developpement
Technical context: SAGE L500
