Certification & Ongoing Courses
2011 – 2012 ITIL v3 Foundation Certification – Prince2 Foundation Certification–Managing Successful Programmes Foundation Certification – Association for Project Management Practitioner Certification – the Management of Risk Course – SharePoint Moderator
2000 – 2003 BTS STT in Management, Business Administration
1996 – 1999 Baccalaureate STT in Management, Business Administration and law
Skills
Adaptability to work in and travel to various locations in Europe: UK, Belgium, France, Netherlands, Switzerland and Africa: Tunisia.
Apply Management practices within Telecom., Engineering, Aerospace, Oil & Gas, Financial, Banking, Insurance industries. Exposure to Business, IS/IT, Architecture, ERP: SAP ECC 0.6, Oracle Core Model and BI.
Microsoft SharePoint Moderator. Proficient with MS Office, Augeo, Livelink, CA Clarity (NIKU 7.5, 8.1 & 12), Lotus Notes, Open Workbench Good working knowledge of Access, JIRA, Issue Tracker.
Languages: fluent in English & French, Good Spanish and notion in Dutch and in Danish
PMO Consultant – February to September 2011 – Meggitt (Engineering, Avionics, Aerospace)
Service Provider: HP (Technical expertise) and Partner: CIBER (Functional expertise)
Project: Bus. Unit Transformation Program, multi-sites in US, UK, FR, CH SAP ECC0.6 Roll-Out (ERP)
The purpose of the SAP PMO Consultant is to support the Program Manager within the SAP PMO, be the primary liaison between the Business, Service Provider, Partner and Customer to drive delivery of Operation Service Levels (Forms and Reports, Country Status report, Financial reporting...) in 4 countries and 7 sites to meet Business expectations and resolution of all issues and problems managed through Business processes.
Main Tasks, Responsibilities and Achievements:
• Maintaining control of the project documentation, maintaining various Risk, Issue & change logs, updating and creating schedules in MSP, update and manage finance and resource trackers, resource administration and all of the deliverable focused work
• Achieve for the project teams adherence to the SAP implementation procedures and policies and drive Forms and Reports through Requirement up to Go Live.
• Convey effective communication through the use of gentle powers of persuasion to encourage onshore and offshore teams to complete their activities whilst providing regular status report.
• Apply Project management principles and practices to coordinate projects by establishing and implementing a meeting plan, an issue log and a report ensuring SLA progression and completion thus enabling the service provider to deliver.
• Prolong and maintain Stakeholders management, Relationships management and Project Management within a very complex web of stakeholders and service providers (up to 70 resources) to track/monitor and resolve all SAP Forms and Report issues and project activities, time-frames and tracks progress against the project schedule/report (RAG and RAID).
• Produce weekly Forms and Reports and status reports Powerpoint presentations for Steering Committee meetings for each sites and country. Follow project deliverables/plan on MS project.
PMO Consultant – May 2010 -December 2010 – BNP Paribas Fortis in Belgium (Financial Banking)
Partner: Cap Gemini
Project: Business Target Operating Model Transformation Program (Eagle & Harmony Frameworks)
The purpose of the Consultant was to support the Architecture community, to integrate a highly political environment and be the primary liaison between the Business and it clients to support the implementation of a new Project Management framework (Harmony) and Architecture Governance framework (EAGLE) within the Architecture community (150 resources) and ensure delivery of Operational Service Levels to meet Business expectations.
Main Tasks, Responsibilities and Achievements:
• Maintaining control of the project documentation, maintaining various Risk, Issue & change logs, updating and creating schedules in MSP, update and manage finance and resource trackers, resource administration and all of the deliverable focused work.
• Achieved Implementation of a Communication Plan through organising end-to-end Communication events (Meetings: minutes, presentation pack, updating RAID logs; Forums, Conventions) ensuring constant communication flow within the community.
• Point of contact for issue resolution within the community through multiple daily and weekly events and the ownership of the community mailbox.
• Worked alongside the partner to apply Change management activities and Project management principles and practices to track activities progress through measurements, documentation templates and optimization processes to ensure a continuous improvement and report of Business processes & client satisfaction.
• Provide support to the management team to ensure OSL and to meet Program targets.
PMO Consultant – October 2009 to January 2010 – ING Bank in Belgium (Banking)
Project: Implementation Program - Execution phase of Clarity 8.1 (ERP)
The purpose of the Consultant was to integrate a highly political environment, be the main contact between Business and internals/externals End-Users (600) to provide Change Management support to ensure successful delivery of the final implementation phase of the ERP (Clarity 8.1) delivery of Operational Service Levels to meet Business expectations.
Main Tasks, Responsibilities and Achievements:
• Provided support to the management team to ensure OSL met Program targets: maintaining control of the project documentation, maintaining various Risk, Issue & change logs, updating and creating schedules in MSP, update and manage finance and resource trackers, resource administration and all of the deliverable focused work
• Achieved successful delivery of project phase through Change management activities and Project management principles and practices to track activities progress that includes resource management, milestones management and budget management and project reporting to ensure follow up and delivery of the project on time and within budget.
• Point of contact for End-Users issue resolution through maintenance of the Implementation dashboard per role; maintenance of the e-learning online training tool.
PMO Consultant – March 2009 to October 2009 – Thales Group in France (Aerospace, Engineering)
Service Provider: Cap Gemini
Project: Implementation Program in BE, NL, LUX, SP, FR, UK of Oracle Core Model and BI (ERP)
The purpose of the Consultant was to monitor project activities and provide for each country a status on deployment progress to enable Senior Management decision making and ensure key objectives of delivering the project on time, within scope, quality, cost and cost reduction.
Main Tasks, Responsibilities and Achievements:
• Acted as the main escalation point of contact for Service provider, offshore teams and Country Project Managers and participated in Steering Committee meeting and provide weekly status progress.
• Applied Project management principles and practices to track activities progress (JIRA) that includes RAID, resource management, milestones management and budget management and project reporting to ensure follow up and delivery of the project on time and within budget.
• Maintained regular weekly meeting with country/streams managers to ensure communication progress continuity to build and generate the Program Status report.
• Created and managed into a centralised document management system (Sharepoint) the Program Status report with appropriate narrative, in a suitable format for discussion with senior management.
PMO Consultant – October 2008 to February 2009 – ING in the Netherlands (Banking)
Service Provider: IBM
Project: TANGO Program in the Test & Acceptance Data Centre Group
The purpose of the Consultant was to integrate a highly political environment and join the Data Centre Test and Acceptance Team to exercise Quality measurements within the OSL agreed scope (several data centres) and ITIL processes to ensure appropriate Program control and maintenance.
Main Tasks, Responsibilities and Achievements:
• Achieved utilising ITIL framework to provide a Gap analysis and audit for each Data Centres.
• Acted as the main escalation point of contact for the Business and the Service Provider.
• Participated in Functional and Technical regular meeting with Assets owners, managers and Service provider to ensure analyze acceptance (AS-IS) and RAID resolution and Management.
• Maintained and owner of a very complex dashboard to reflect Gap Analysis progress.
PMO Consultant – November 2007 – August 2008 – AXA in Brussels (Insurance and Banking)
Service Provider: FIS
Projects: Implementation of a new Bank and Business Operational Improvement
Main Tasks, Responsibilities and Achievements at AXA Bank:
• Assisted the delivery Manager and CIO in a Transformation Program consisting to deploy a new Banking system in Switzerland following the merger of AXA and Winterthur.
• Liaised intensively with the Service provider to review and ensure maintenance of SLA’s and offshore resourcing usage and project costs.
• Participated in key RFP sessions with Delivery Manager, CIO and potential Service Providers.
Main Tasks, Responsibilities and Achievements at AXA Insurance:
• Assisted the Business Portfolio Manager to ensure improvement of the OSL within the portfolio.
• Resolved visibility on the portfolio issue through creation of a portfolio tool and related processes.
• Organized and facilitated meetings with Business Analysts, Team Leaders and Managers to communicate processes, procedures and tools and update the Operational dashboard.
• Provided market analysis to expand suppliers list, developed and maintained external supply base.
PMO Consultant – May 2007 – October 2007 – BNP Paribas Fortis in Belgium (Financial Banking)
Project: IS/IT Implementation of CA clarity and Open Workbench (ERP)
The purpose of the Consultant was to integrate a highly political environment to engage users’ usage of the tool.
Main Tasks, Responsibilities and Achievements:
• Achieved to monitor and improve users’ time entry performances from 12 to 100%.
• Appointed main point of contact between End-Users and technical team.
• Provided support to 500 team members in the use of the newly implemented internal tools through training and issues resolution.
Freelance Consultant from October 2003 – October 2006 in Europe and Africa – PMO
WorkDirections in London-UK and Paris-France (6 months): The purpose of the consultant was to to coordinate a complex project with external customers (e.g. Landlords, Communities, Contractors, Suppliers, etc.) and other Department within an office expansion Program in Europe. Applied Project management principles and practices to track activities progress that includes resource management, milestones management and budget management and project reporting to ensure follow up and delivery of the project on time and within budget.
British Telecom in London, UK (24 months): The purpose of the consultant was to support Delivery and Relationship Managers within the Transformation NPfIT Program. Applied Project management principles and practices to track activities progress that includes resource management, milestones management and budget management and project reporting to ensure follow up and delivery of the project on time and within budget.
BG Group in Tunis, Tunisia (6 months): The purpose of the consultant was to integrate a team working within highly political environment to obtain a multimillion Euros Pipeline Business deal with the Tunisian Government.
