SKILLS
Team management: Practical knowledge of Prince 2, Team management in cross functional environment (2 – 6 people)
Process management: eTOM certified expert, SCOR 9 (preparing for certification)
Telecommunication: Billing (professional), CRM (expert), SCM (working knowledge)
EDUCATION
Degrees:
2003, MSc Telecommunication Engineering - ESIGELEC - France
MOU Master of Engineering at Deemed University Madras – India
Grade: Magna Cum Laude
1998-2000, Competitive applications for French “Grande École”
1998, A-Level Exam in Sciences specialty Maths, with honours
Languages:
French: mother tongue
English: like mother tongue (learnt at 5 years old)
Spanish: working knowledge (living half-year in Dominican Republic)
Dutch: basic, 1 year of self-learning
Marketing and Finance:
Development of billing product at Alcatel:
o Responsible for product roadmap
o Responsible for software project management
o Responsible for customer relationship management
Customer: Alcatel
Period: 6 months
Rouen’s Days for automobile:
o Responsible for commercial relationship with sponsors
o Roll-out for daily reporting and financial assessment
Customer: Chambre de Commerce de Rouen
Period: 6 months student projects
Development Manager for Principatus Expression (3 months):
o Business planning of a personal shopper company
o Web strategy campaing leader (Facebook, GoogleAds, eMailing)
o Product and Offer strategy
Customer: Principatus Expression
Period: 3 months
Information Technology:
Enterprise architect for Web-Self-Service at France Telecom Orange for 3 years:
• IT strategic planning for Orange Dominicana and other affiliates
• Order-To-Delivery business analyst on a worldwide CRM program
• Configure-To-Order functional architect on PeopleSoft Calico
• Data Modeling for product catalogue including SKU management
• IT project Management and IT transformation projects
• Software specifications and business requirement for Genesys and PS 8.9
• Vendor selection and sourcing support (Orange Botswana for SCM)
Customer: Orange France Telecom Group
Period: 3 years
Software Architect and Project Management consultant at Atos Origin for 18 months
In the telecom practice I have been responsible for bids and design of many IT transformation projects. Mostly in billing and finance domain, I architected service oriented software and applied lean management techniques to successful project (Agile Methods) .
Customers: CEGETEL, SFR, ORANGE
Period: 18 months
Mobile Telecom Operations:
Certified expert consultant by the TMF:
This certification grants the 50s more consultants around the world mastering the eTOM.
eTOM is a real telecom operation accelerator in domain such as supply chain. eTOM is the lean six sigma of Telco’s.
At Orange France Telecom I have been used to process modeling and mapping through the in-house framework FTOM:
• Orange Dominicana: CRM, SCM, FINANCE operations mapping
• Orange Botswana: CRM, SCM operation mapping
• Orange Jordania: Customer Self Management operation mapping
• Orange Spain: Portals operations mapping
• Mobistar: Portals operations mapping
Customers: CEGETEL, ORANGE, MOBISTAR, FRANCE TELECOM
Period: 3 years
Currently, designing the business processes of an confidential IT operator in Benelux
Customers: Confidential
Period: 3 months
Others sectors operations:
Suez-GDF post M&A IT operation service catalogue design:
• Assessment of both Suez and GDF IT Service operations
• Proposal for a new IT service catalogue management and pricing
• Design of the new ITIL like service operations
Customers: SUEZ-GDF/Logica Management Consulting
Period: 2 months
Mutuelle Nationale Territoriale, business process modeling:
• Assessment of as-is business process architecture
• Design of the target business processes on Mega Process
Customers: MNT
Period: 2 months
Ministere des Finances de France, business process modeling:
• Financial accounting processes re-engineering
Customers: French Ministry of Finance/Atos Consulting
Period: 2 months
Supply Chain Management:
For World Championship of Athletics 2003 I have been responsible in the Supply Chain Management Team of stadium equipments:
• Warehouse inventory management :
o Organize the warehouse team
o Recruit voluntary to athlete’s package for the 20 Kilometers Race Walk (water...)
o Source security equipments and plan palettes stocks
• Delivery planning for all stadium equipment
o Planned just-in time delivery of stadium equipments (hurdle..)
o Planned security equipments return every day (barriers...)
• Stock and truck fleet planning :
o Transport equipments to and from the 5 sites of the event
o Planned truck fleet availability and control delivery of equipment
• Team management
o Managed availability of 8hs shift of warehouse team (6AM to 12PM)
o Labor scheduling for 5 persons (clerks and workers)
Customers: IAAF
Period: 3 months
For French Air Forces I have been responsible for designing new processes for warehouse management at Taverny’s base. The human resource department used to manage the base office furniture’s and equipment trough out loud. The base commandant decided to audit risk and efficiency of the processes. I leaded the audit process and streamline the processes to lower losses by providing a real supply chain system bases on SCOR 8.
• Office equipments order plan
• Office equipments return plan and supervision
Customers: French Ministry of Defense/Reservist
Period: 2 months
At Mutuelle Nationale Territoriale, I supported the supply-chain director to design its as-is processes:
• Design the IT equipment sourcing model
• Design the furniture’s scrapheap process model
• Design the IT equipments delivery model
• Design the Inventory management process for all domains
Customers: MNT/Logica Management Consulting
Period: 2 months
For the leading local cable provider of Guadeloupe, I have been responsible for the re-engineering of the Network and Electrical equipment inventory.
• Source service provider for back-up power supply
• Created a software on Autocad and Excel VBA to manage warehouse
• Designed an innovative way to manage warehouse and inventory:
o Equipment demand forecasting
o Power supply planning to balance electrical phases
Customers: WSG LE CABLE
Period: 1,5 months
OTHER ACHIEVEMENT
Military: France Air Force reserve officer: commando training and human resources
Sport: Blade fencing (Haut-de-seine vice champion), Basketball (national level player and regional level coach)
Teaching: Part time teacher in Maths, Physics and English for a non-profit organization helping uptown student with low resources
3 months accompanying prisoners to find a job after jail (I have never been myself a prisoner)
Public Speaker:
• TMF forum Nice 2009, speaker on operation risk management at Telcos
• French Ministry of Overseas regions, lead speaker on Telecoms and Technology development in the Caribbean 2009
• French Ministry of Overseas regions, project manager of the sustainable development team 2009
• International Conference on Wireless Communication of India 2003, speaker on QPSK transmission and modulation
