EDUCATION
2001-2002
Masters Degree in Database Systems Management – Ceram Sophia-Antipolis-France
1996-2001
Software Engineering Master degree – Conservatoire National des Arts & Metiers, Nice-France
Mastery concepts of software Engineering – Intelligent Systems thesis
1986
American Institute of Aix-en-Provence – France
Technical Skills
Environments & Systems: Windows NT, 2000 Server & Workstation, Unix Administration (HP-UX, Sun-Solaris), AS400 system management, EDI, Unix shell scripting.
Programming Languages: C, C++, HTML, ASP, PHP3, Java, Ms.NET, C#, Flash MX, SmartPhone SDE, PocketPC 2002 SDK.
Business Applications: MSOffice Applications, Forms & Designer 6, Visual Basic, Visio, and Lotus Notes Admin & Dev.
Databases- SQL Object: strong Oracle 8, Oracle 9i expertise, Discover, SQL server2000, Jasmine, SQL3, MySQL, DB2 and Sybase working knowledge
CRM Tools and Applications: Clarify – SAP, Top Of Mind
Supervision Tools: Patrol, Tivoli, Citrix
Networking: TCP/IP routing, X.25, ATM, Firewall Pix configuration and administration, IP VPN good knowledge.
Standards, Notation: Merise - DPM- ISO 9126 - IEEE 730-830- UML.
Human Skills Management skills, flexibility and adaptability, strong interpersonal skills, effective listener, good problem solving and analytical /synthetic skills, organisation skills, customer service orientated, self-motivated.
Languages
French mother tongue – fluent English – excellent Spanish speaking
Since 2008 Unit
Manager – Amadeus –IT Provider for Airlines – Sophia-Antipolis-France
In charge of deploying a testing framework to Amadeus Products managers and Airlines, coordinating taskforce with a team composed of 6 members, who are in charge on a given functional testing scenario, to deploy automated scripts using in-house development tools.
The breakdown of my responsibilities comprises of requirements from Request for proposal to sign-off, resource planning, feasibility studies and testing framework deliveries.
Completion to-date:
Deliveries:
• functional products testing automation (Product manager, Developers, Functional experts)
• scripts implementation and maintenance (Developers)
• 450 MD invested on new/complex functionalities reported by Airlines (Lufthansa, KLM, AF) (, Developers, Functional Experts)
Post Implementation/Misc:
• Weekly report with milestones coverage during Software releases - one release every 2 months
• Resource planning for upcoming projects (FRC, Massive Compare & Rebuild)
• Post-Implementation support to new Airlines
Fields of Expertise:
Python,Jython & test tools injector/receiver
Ms SQL Databases
2003-2005
(2 years Contract) Project Manager – Dufry Luxury Travel Retailer (formerly Weitnauer) - Paris-France
In charge of Global IT implementation and ERP integration for Dufry sales points located in EMEA among which targets were France, Holland, Dubai, Morocco, Tunisia, Ivory Coast, Ghana.
The breakdown of my responsibilities spawned from day-to-day IT project activities with external/ internal provider’s coordination, management, planning and business management activities.
Global IT architecture integration project entailed:
- Organise and review Network and Systems design (IP VPN, Pix ISA, Firewall, Cisco technologies, Citrix Servers, Applications servers, PI-Electronics point of sale and Infostore back-office management)
Implement groupware solutions (MsExchange servers)
Migrate Firmware & Office applications (JDEdwards, SAP, OLAP, AS400)
Create and assign Support Teams for technical and functional issues and service levels creation
Help-Desk created in 2004 – Basel (Switzerland)
Organise escalation process and procedures from Level 1 to Level 4 (End-User, Local Admin/Network Admin, Application and or/Database Admin, and Service Provider)
Business and PMO activities entailed:
Establish investment and leasing plans with EMEA Financial Director
France 750 K€, EMEA 1800K€
Assist in business processes specifications, design ,setup, UATs and roll-out
Conduct meetings with Services Management (General, Ledger, Accounting, Marketing, Operations, Logistics, HR, Sales Points) to review critical business and process flows.
Follow-up requirements and business activities implementation against ERP
Organise and conduct Telecom , Tax & Law Audit
Risk management assessment
Change management
Act as a client-interface to Investors and European Business Directors
Coordinate and review integration plan for France (+10 providers, 150 users)
Coordinate Call-Center creation, training, breakdown procedures and escalation
Schedule taskforce and follow-up work performance
2001-2002 Consultant - SFR – Cegetel, Sophia-Antipolis /Paris – France
Involved in prototyping a 3G service platform for SFR-CEGETEL mobile company. Main tasks consisted in creating and designing a Peer-to-Peer embedded service application & architecture on PDA mapped to SmartPhone requirements.
Fields of Expertise:
Oracle Database Systems Architecture & Mgmt (Administration, Development, Tuning)
SQLServer 2000 Configuration and Tuning.
New Information Technologies (.NET, C#, SDE)
Requirements analysis & Specifications design
Building multiples databases to hold and manage data (SQLServer2000 –SQL client on device) .NET and Smart Device Extensions environment development (Csharp)
Database security
2000-2001
CRM Operational Specialist - Nortel Networks, Sophia-Antipolis – France
In charge of deploying ClearContracts and ClearQuality, ClearSupport Help-Desk applications:
Responsibilities included:
Processes re-engineering with call-centers managers
UATs piloting and reporting
Change Requests and Communication plans
Technical specifications 2nd release reviews
User training assistance
Weekly feedback sessions with 3rd Level groups (Programming Engineers)
Technologies involved: Clarify, HP-UX and Oracle 8 for EDI.
1999- 2000 Project Analyst - Honeywell–formerly Allied Signal, Sophia-Antipolis – France
Involved in responding to specifications from the Automation, Aerospace, Transportation, Fibers lines of business, representing 250 people, to build an Intranet for IS postings, recruitment, company and market information.
Responsibilities included:
‘how-to’ processes during project cycle from specifications to delivering
Actively involved in quality system implementation (compliancy to IEEE & ISO standards).
Six Sigma quality management and process improvement training
Technologies involved: ASP, Oracle 7, SQL, EDI, HP-UX servers, Windows NT, SAP.
1996- 1999 Project Analyst - Accenture, Sophia-Antipolis - France
Conducted a Quality performance project addressed to Supervisors and sites Managers to measure quality operations of the Andersen Worldwide support (22 000 Users - 320 Calls/Day)- Best Practises HUG award in 1998- and finalised the tool to automatically generate ad-hoc reports:
Main achievements included:
Intelligent System Expertise (Tof Of Mind)
Designed a Client/Server application running over SQL*Server and MS-Access front-end application
Monthly quality insurance measures automation and application deployed in Singapore, Chicago and Sophia-Antipolis sites.
Developed a Lotus Notes/Domino library for technology support analysts: LN administration, LAN & WAN technical & troubleshooting documentation, FAQ’s, Training requests and schedules.
Technology involved: Lotus Notes 4.6 Dev.
1996 Internship - Accenture, Sophia-Antipolis – France
In charge of responding to specifications to automate/synchronize reporting applications of an in-house application aimed to support administrative people (HR issues, Travel, Equipment, Finances, Global Contracts)
Responsibilities included:
Enhanced and improved the existing application graphic design in VB & Access.
Created and tested new queries and reports (SQL – Oracle)
Maintain Databases (Oracle – Sybase)
Studied and suggested new application requirements.
