Aquilas - Consultant technique Chef de projet infrastructures SIEBEL WINDOWS SYSTEM CENTER CONFIGURATION MANAGER BI

Ref : 041101T001

Profil

Consultant technique, Chef de projet infrastructures, Urbaniste SI (59 ans)
Domicile

67400 ILLKIRCH
Tarif Journalier Moyen
Voir le tarif

Compétences

SQL Server

Domino

Exchange

Siebel

Oracle

Windows

System Center Configuration Manager

Linux

Unix AIX

Expériences professionnelles

Project Director Strasbourg/Austria Plan management

EU-LISA (EURODAC)
2020 - 2023
Plan management
- Execution of projects,
- Staffing,
- Penalty calculation and negotiation
- Reporting
Assets Management
- Customer Expectations
- Risk and Impacts

Operational Management Follow-up
- strategic domain,
- portfolio of projects, programs, operational activities,
- Provisional schedules Management of resources allocation,
- Achievements
- Projects Budget
- Meeting with Stakeholders
- Administrative management and invoicing
Project Manager Office Strasbourg/Austria

Eu-LISA (EURODAC)
2020 - 2022
Plan management
- Execution of projects,
- Staffing,
- Penalty calculation and negotiation
- Reporting
Assets Management
- Customer Expectations
- Risk and Impacts
Operational Management Follow-up
- strategic domain,
- portfolio of projects, programs, operational activities,
- Provisional schedules Management of resources allocation,
- Achievements
- Projects Budget
- Meeting with Stakeholders
- Administrative management and invoicing
Service Delivery Manager Strasbourg/Austria

Eu-LISA (EURODAC)
2019 - 2020
Service Management and Improvement
- Connect EURODAC to CSI Backup Infrastructure (CSI Backup Implementation)
- Set Up Networker to use CSI as backup destination (CSI Backup Implementation)
- Implementation of EMC VNX5100 - Storage Pool und LUN
- Establish and refine delivery processes
- Tools
- Architectures
- Applications (Networker; CSI BackUp; VNX; ...)
- Release Deployment
- Indicators
- Monitoring improvements
Resource management
- Management of external service providers (Entry, Exit, Extension, ...)
- Planning of Technicians Tasks
Incident / Problem Management (SM9)
ATOS Support Service Requests Management (ASMILE)
Change Management
IT Service Manager (Berlin/Paris)

TOTAL
2018 - 2019
Responsible for the processes Incident Management and Service Request Management.
The quality of the products - Compliance with SLAs (Service Level Agreements) through reports
control, analyse deviations and, if necessary, define measures and coordinate them.
With TGITS, external service providers and local and central product managers.
Define, control, implement and document service changes (software updates, new product
launches
and replacements) that affect the products for which you are responsible, as well as
appropriate adjustment measures in cooperation with the relevant product managers.
Actively support projects.
Scope of work :
Incident management (tracking, escalation, complaint management)
- contact person for specialist areas
Request management (tracking, escalation, complaint management)
- catalog management (design and apply for new services)
Purpose
- The functionality of the support processes in coordination with DSI / TGITS and service providers
- The interface function between the IS customers (end users) and all other support organizations
inside and outside of IS
- Active participation to local and central IT projects
BUSINESS AREASPoste IT Consulting Environnement

BANK, INSURANCE, TELECOMMUNICATION, AUTOMOTIVE, INDUSTRIE JOB EXPERIENCE GROUPAMA (Support & Service) - PUTEAUX
juillet 2017 - aujourd'hui
Transverse
Project Manager
Mission :
• Implementation Orange Bank (GOTEBORG)
- Integration of customer data in Oracle CRM Siebel
(Subscription, refitting)
• Clients Preferences (Editor CAP Address)
Quality control of e-mail addresses and telephone numbers
- e-mail syntax control
- tel line opening control
- Autocompletion
• Postal Address (Editor DQE)
Industrialization of the update of the Post Office Address Repository (Hexaposte)
- Mass Addresses Control Quality (Batch Mode)
- Address Control Online (TP mode)
- Autocompletion

Scope of work :
• Transverse Project Management
• Workshops and Workstreams Animation
• Reporting
INTERNET / EXTRANET WINDOWS UNIX WEB SERVICES CRM SIEBEL IP16 ECOMMERCE BANK ASSURANZ
Position IT Consulting Environment

FAURECIA – Global Europe
mars 2016 - juin 2017
Migration Coordinator Global Infrastructure Project
Mission :
• Active Directory 2003 to 2012 Migration
• IT 3rd Level Support / Project Coordination
Scope of work :
• Act as a center piece to manage and drive all stakeholders to achieve the migration of the DC
• Outline the overall DC migration strategy
• Take a lead role to align and coordinate between Migration Department & Service Providers
• Steer Service Provider on discovery and detailed analysis for the Migration
• Prepare Migration Solution Blueprints documents for the Migration
• Steer & lead the specific CMO & FMO Master volume update
• Support development of business cases
• Align stakeholders to prepare migration scenarios for selected core applications into DCs target landscape
• Risk & issue management
Results achieved :
- D - Network Services Migration : ADSI 2012, DHCP, DNS
- - VLAN Switch L3 IP Helper Configuration
- - ADMT Server Installation/Configuration (SQL Express)
- Se - Server Migration ( LANDESK, SQL, Oracle, File, Print, MII, PROC… )
- 50000 PCs Migration & 70000 Users Migration
- Application Configuration
- GPO Configuration
- Demotion Of DC 2003
WINDOWS AD SERVER 2003 / 2008/2012; WMWARE, HYPER-V, CITRIX, DB SQL SERVER; ORACLE Applications: BeaJit, MII, SAMPANA, NetApp, PXE, SAP FICO, SAP BI, SAP MDM
Position IT Consulting3rd Level Support Technical & Functional Team Lead

SIHM – Tours
mai 2012 - février 2016
Mission :
• Department : STA (3rd Level Support to the Application)
• Team members : 20 persons ( 17 Extern Consultants)
• The project : IT 3rd Level Support / Project Management
Scope of work :
- Project Management
- Maintaining IT Infrastructure and 3rd Level Support
- Implementing new IT Solutions
- Migration of IT Infrastructure
Results achieved :
Administrating Systems and Applications
- Investment in Bourse SIGPL (Density DTSuite)
- Risk Management SIGR (eFront; WebLogic; Windows 2003;
SQL Server)
- Migration of Financial Application (Axway CODA / XRDJ AIS 2.1.0)
- Connecting Axway with SAP ECC6 Application
- CRM Application Siebel 8.0, OBIEE 10g (Windows, DB Oracle / Aix)
- ERP Migration: Axway XRDJ SAI Synchrony 4.3. to AIS 2.1.0
- ERP Integration : SAP Netweaver
- Migration DC & Active Directory to AD 2012 (GPO, ACLs, DFS), Windows 2000, 2003, 2008; Aix on IBM Lpar (System Virtualization)
- Administration von Exchange Server 2010
- Redaction of the Exploitation Guide
- Release and Patches Deployment SCCM
- Monitoring: RUEI, SCOM et Nagios
Network and Infrastructure Design
- Network Design and Standard Definition
- Migration Strategy and Implementation
- CRM Migration Strategy to Siebel 8.1
- BI Migration to OBIEE 11g (Analytics, Marketing, BI Publisher)
- Virtualization Architecture Design : Applidis, VMWare, vSphere
- Network Services : ADSI, DHCP, DNS, Security and Firewall
CRM : ORACLE SIEBEL / OBIEE, ERP : CODA / XRDJ SUR AIX, SAP ECC 6.0, APPLICATIONS WEB : IIS, BEA WEBLOGIC, PHP, HTML, APPLIDIS, WMWARE, HYPER-V, WINDOWS ENT 2003 / 2008/2012; DB SERVER: ORACLE 11G, 11G DB AIX; SQL SERVER, PL/SQL, DOLLAR UNIVERSE, JAVA PPLICATION
Position IT Consulting Technical Expert

GROUPAMA – Montpellier
octobre 2010 - mai 2012
Mission :
• Department : Information Technology
• Team members : 15 persons
• The project : Production 3rd Level Support / IT Project
GROUPAMA is a major player Insurance, banking and finance a group international. His complex IT Infrastructure is maintain by
IT -Experts Consultants with many different technical skills.
Scope of work :
Coordinating as part of a proactive team of support staff responsible for delivering
a high quality, customer-focused professional service.
Providing the very highest level of technical support and customer service to internal staff.
Working closely with other professionals like Network & Security Team, Database Team, System Team, Monitoring, SAP Team, CRM Siebel Team.
Results achieved :
Network Design (DMZ, WAN, LAN)
- Intranet et/extranet, Internet, Security
- Http(s) Web Server Application: IIS (ACE Load Balancing),
BEA WebLogic
- Services LDAP (ADSI) and DB Authentication; Cluster: MS NLB,
Cisco ACE
Load Balancing, LDAP (ADSI) and DB authentication
- Domaine and Network Services (AD, DNS, DHCP, SSOX)
- Windows Server 2008 Virtualisation on Hyper-V
CRM Infrastructure Design
- Siebel Financial eService V8.0 (18 AOM for 8000 concurrent users)
- Siebel Financial V7.8 (3 AOM for 1600 concurrent users)
- Integration Siebel : Web Services, Http Transport, Business
Service, Workflow
- Remote Servers: Siebel Remote 2500 users (6 Remote Servers)
- Documentation: eDoc Server (in Cluster)
Coordination Activities of SAP ECC 6.0 Application (FI, CO, PM)
- Work stream ; Users Requirement Analysis
- Application Development and Deployment; Parameter setting
CRM SIEBEL, CTI GENESYS, EAI VITRIA, BACKOFFICE SIGMA, SQL, PL/SQL, ETL INFORMATICA, SCHEDULER DOLLAR U, MS PROJECT, VISIO, WINDOWS 2000, ENTERPRISE 2003, 2008 R2, MWARE, HP UNIX, ACTIVE DIRECTORY, LOTUS DOMINO, SMART, WEB PORTAIL, SONIA, AVENTIS SSOX, SAP ECC6 (FI), SAP ECC6 (PM), HP QUALITY, CENTER; WAN, LAN, ROUTER
Position IT ConsultingCRM Siebel Senior Consultant

CIRQUENT (NTT DATA)
juin 2010 - décembre 2010
Mission :
• Department : IT Technical Operations
• Team members : 10 persons
• The project : IT Infrastructure solution
NTT DATA offers best-in-class consulting services and enterprise solutions for industries in the manufacturing, banking, insurance, telecommunications, media, energy, retail, service and public sectors.
Scope of work :
Support and coordination for the implementation of various infrastructure projects in the areas of: Microsoft environments (Windows Server 2003/2008, Active Directory, SQL Server 2010, Exchange Server 2003/2010, SCCM); Unix / Linux environment
(Red Hat 10, Solaris 10, Sun Java System Web Server 6.1, EPA internal application on Based WebLogic, Oracle DB); System virtualization (VMWare ESX, vSphere; Siebel CRM and OBIEE (Analytics, Marketing, BI Publisher).
Results achieved :
- Design and implementation of network and Operating Systems and their configuration (TCP/IP, AD, DNS, DHCP, SCCM, switches, routers, Firewall)
- Creation and development of concepts
- Conceptual design and technical implementation of Windows Server, Active Directory and Services, Domain Controllers , Distributed File System (DFS),
File Services and Disk Encryption, Audit Policies, DNS Zones and Records, Direct Access, VPN and routing, Network Policy Server (NPS NAP, Authentication), Configuring Group Policy Objects
(OUs, account), Implementation of ACLs and ACEs, Planning for Server Virtualization
- Conception, integration and sizing of platforms and Application Systems
- Supervision of specialist applications on Windows and Linux Systems (CRM Siebel, OBIEE10g, Exchange Server)
- Implementation of database systems (Oracle, SQL Server)
- Coordination of releases and their deployment Preparations
together with the end customer and the technical areas
- Preparation of documentation and operational concepts in Coordination with the end customers and software vendors
- Commissioning and ensuring Application availability for the end customer
- Commissioning, administration and support of VMware vSphere
- Administration of servers environments (Windows Server, Unix
and Linux)
- Updates and rollouts of customer applications
- 2nd and 3rd level support
- Processing of incidents and customer orders
- Creation of Operational Technical Documentation HP Unix,
Siebel SBA 8.1 eCommunications, Order Management, Web Service, EIM, Workflow, Oracle 10g/11g RAC, PL/SQL, Middleware,
CTI Genesys
Service Delivery Director Strasbourg/Austria

EU-LISA (EURODAC)
aujourd'hui
Service Management and Improvement
- Connect EURODAC to CSI Backup Infrastructure (CSI Backup Implementation)
- Set Up Networker to use CSI as backup destination (CSI Backup Implementation)
- Implementation of EMC VNX5100 - Storage Pool und LUN
- Establish and refine delivery processes
- Tools
- Architectures
- Applications (Networker; CSI BackUp; VNX; ...)
- Release Deployment
- Indicators
- Monitoring improvements

Resource management
- Management of external service providers (Entry, Exit, Extension, ...)
- Planning of Technicians Tasks
Incident / Problem Management (SM9)
ATOS Support Service Requests Management (ASMILE)
Change Management

Langues

Allemand - C2
Français - C2
Anglais - B2

Autres compétences

Key skills
Methodology

Applications

Infrastructure ITIL, process optimization, project management

CRM Oracle Siebel IP2022, Oracle BI OBIEE, ERP SAP( Hana) Lotus Domino, Exchange, Networker,
Middleware MS Queue, MQ Series, DB Oracle, SQL Server, MySQL.

Network (TCP/IP, LAN/WAN, DMZ), Security, LDAP, SSO
Windows, Linux Red Hat, Unix HP/AIX/Solaris, VMWare ESX/GSX, vSphere, HyperV, IBM Lpar

Education

Degree IT -Training / Certificate
2004 Master in Computer Sciences « e-Commerce » University of Sciences & Technologies Lille I

2002 Master in Commerce « Marketing Sales » CNAM- ICSV Strasbourg

1998 Diploma in Telecommunication« Technical Information» Academy FBB Hamburg
Diploma in Accountancy and Budget
EST Loko Abidjan

1988 A-Level and Accountancy Technician Training « BAC G2 » Abidjan

ERP SAP HANA SP10 2015

Oracle OpenUI; 2014

MS Server 2012 (AD; SCCM)2013

EAI Vitria ; BEA Weblogic ; Oracle OBIEE 2011

ITIL V3 ; SAP NetWeaver Basis 2010

Linux Red Hat; Oracle DB9i, SAP R/3 V4,7 2 005

Internet Technologies : Java (JSP/Servlets, EJB), ASP, RMI, Web Services ; SQL Server2003

EAI BizTalk Server; Router Cisco 2002

CRM Siebel Core Consultant Course2000
IBM CLP Certified Lotus Professional
IBM CLS Certified Lotus Specialist
MCSE Microsoft Certified Systems Engineer
MCP Exchange; MS-TCP/IP ; MCP IIS

Technical or Jobs Skills
Management Expert Senior Junior Basic
Projects Management X
ITLL V3 Configuration, Production, Change Management X X
ITIL V3 Services, Incidents, Problems Management X
Marketing (Strategies, Campaigns, Communication) X
Solutions Applications
CRM Oracle Siebel / OpenUI (JQuery, Html5, Css) X X
Business Intelligence Oracle BI OBIEE X
Agile Development (Scrum, RUP) X
ERP : SAP R/3 Enterprise, NetWeaver 7.1, CRM 7- MM, FI/CO, SD, BW/BI X X
GroupWare Lotus Domino; Exchange Server X
EAI Vitria ; BizTalk Server / Middleware MS Queue ; MQSeries X X
SGBDR Oracle ; SQL Server ; MySQL X
Architecture & Infrastructure
Network (TCP/IP ; LAN/WAN ; DMZ) Security ; LDAP ; SSO ; LB X
Windows (AD ; DNS ; DHCP ; SCCM ; SCOM ; RIS, WSUS, DFS) X
Linux Red Hat, SuSe (NIS, NFS, DNS, DHCP)/Unix HP, AIX, Solaris X
VMWare ESX/GSX , vSphere ; Hyper-V X
Citrix XenApp ; IBM LPAR X

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Aquilas - Consultant technique Chef de projet infrastructures SIEBEL WINDOWS SYSTEM CENTER CONFIGURATION MANAGER BI

Consultant technique, Chef de projet infrastructures, Urbaniste SI (59 ans)

67400 ILLKIRCH

Project Director Strasbourg/Austria Plan management

Project Manager Office Strasbourg/Austria

Service Delivery Manager Strasbourg/Austria

IT Service Manager (Berlin/Paris)

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Position IT Consulting3rd Level Support Technical & Functional Team Lead

Position IT Consulting Technical Expert

Position IT ConsultingCRM Siebel Senior Consultant

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