Farhad - Directeur des operations

Operations Director Resource Planning, Staffing and Talent Management

• Ensured a 98% service quality covering China to the US
• Planned and implemented the road map for the evolution of the tool both in terms of functionality and capacity with an objective to manage 500000+ resources and millions of staffing requests per year
• Implemented a self-administration platform to automate all standard administrative activities to make them available to business in order to reduce response time from weeks to days for service requests
• Implemented a simplified demand entry tool to reduce the time necessary for sales and project teams to create staffing requests by 4
• Implemented People Analytics, an AI tool using NLP and Cloudera, to provide nightly staffing propositions against the open staffing requests (100000+), leveraging resources CV's (280000+), to accelerate the staffing process
• Deployed an internal Marketplace to allow the employees to explore their future assignments options based on the nightly staffing propositions to promote lower staff turnover
• Integrated IGATE resources (50000+) acquired in 2015 and Altran resources (50000+) acquired in 2020 and other smaller companies
Program Director Resource Planning, Staffing and Talent Management

• Headed both the business and IT implementation teams of 35 persons
• Implemented the Global Resource Planning, staffing and Talent Management tool proving a global view of all resources (200000+) within a tight schedule of 6 months
• Migrated legacy system (50000+ resources) to the new tool in a big bang approach, over a weekend, to ensure continuity of service
• Deployed the tool and the process to the other entities of Capgemini covering 95% of all resources with a specific emphasis on India with 100000+ resources
• Integrated recruitment and sub-contractor management tools to accelerate the staffing process from hire to retire
Solution Architect Resource Planning, Staffing and Talent Management

• Developed the global staffing processes to fit the operating model
• Designed the global solution, maximizing the use of the off-the-shelf Retain International staffing software, while covering 90% of the business pain points
• Designed the integration layer for all master data sources to ensure global data coherence across all group solutions
• Adapted the Retain data model to include all master data required
Business & Technology (BTech) Skill Center Director

• Managed a team of 30 consultants
• Planned and managed the road map of Communication Transformation Platform (CTP), a framework for the transformation of CSP’s leveraging pre-built assets and standard methodologies to accelerate and secure the transformation process
• Developed and Promoted BTech consulting services and frameworks
• Headed a number of BTech projects
o 2013 (6 months) Designed and Managed Asiainfo Linkage scoping and design workshops with Telenor in Denmark and Hungary leveraging the CTP Framework (12 Consultants)
o 2012 (1 year) Definition and Implementation of the customer experience framework for JIO, CSP provider that Reliance Industries was in the process of launching (12 Consultants)
o 2011 (3 months) Assisted in the design of the CRM solution for Ericsson/LHS leveraging CTP framework (4 Consultants)
o 2011 (2 months) Elaborated the 3-year IT blueprint for Marco Telecom based on their business ambitions. Estimated the blueprint implementation cost and its impact (6 Consultants)
o 2011 (2 months) Audited the T-Mobile NL target architecture
o 2011 (2 months) Identified the value proposition of the Enabling platform for DTAG subsidiaries and OTT providers. Designed the high-level architecture (Billing, Payment, Advertising, Identity management, User insight)
o 2010 (8 months) Designed the Mobistar CRM solution leveraging Comverse One and the CTP framework (6 Consultants)
CRM Business Unit Director

• Created the new CRM business unit and developed the business for North Africa
• Defined the service offering for the new BU
• Developed partnerships with IT service companies in north African (Capgemini, Bull Telecom, …) and with Oracle around their CRM products (Siebel and CRM On Demand)
CRM Skill Center Director

• Managed a team of 60+ Consultants
• Managed CRM transformation projects for clients like Orange UK, Orange Group, Tunisiana, Intelig and several other European CSP in an international environment
• Developed business for the CRM skill center
Project Director

• Created the new sales force automation department to assist clients in the digitization of their sales processes (4 consultants and managed a subcontractor)